Job Description

• Skilled in eliciting requirements using interviews, workshops, surveys, document analysis and site visits
• Ability to analyse, decompose and synthesise information from multiple sources
• Competent in developing business requirements specifications, use cases, business rules and functional requirements

Process Mapping and Solution Design

• End to end AS IS and TO BE process investigation and documentation
• Business process and workflow analysis to identify efficiencies, improvements and solutions
• Ability to propose viable solution options based on expertise

Stakeholder Management and Collaboration

• Experience engaging internal and external stakeholders up to C level
• Strong negotiation and communication skills across business domains
• Ability to collaborate across teams and manage multiple initiatives simultaneously

Analytical Thinking and Problem Solving

• Translate high level business needs into detailed, actionable requirements
• Evaluate conflicting information and abstract complex data into meaningful insights
• Develop business cases, cost benefit analyses, KPIs and risk assessments

Project and Change Management

• Estimate analysis effort and time, plan and manage analysis related tasks
• Support vendor selection through RFP specifications
• Participate in or manage projects within defined timelines and budgets
• Support organisational change through communication and stakeholder engagement

Testing and Quality Assurance

• Develop test cases and support user acceptance testing
• Ensure solutions meet business requirements and quality standards

Customer Centric Mindset

• Think from the customer perspective and seek ways to continuously add value
• Challenge and support customers to optimise outcomes

Behavioural and Competency Skills

• Results oriented, self motivated, goal driven and able to perform under pressure
• Team participation through conflict resolution, empowerment and shared accountability
• Collaboration and influencing through relationship building, informal networks and inclusive decision making
• Adaptability and change leadership by encouraging change initiatives and managing transition impacts

Technical and Industry Knowledge

• Experience working with mixed enterprise application environments, third party and in house
• Telecommunications industry process knowledge
• Familiarity with BA standards, BABOK, IIBA tools and documentation templates

Qualifications and Experience

• BA certification, IIBA Level 2 or BABOK, or relevant B degree such as BTech or BCom Informatics
• 4 to 6 years telecommunications related business analysis experience with end user facing requirements work

Skills Required