Job Description

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The Business Analyst will support the Rationalisation Project by leading process engineering activities related to a system under development. The role requires strong capability in process discovery, modelling, optimisation, and governance, with the objective of standardising and rationalising accommodation-related processes. The incumbent will translate business needs into well-defined processes and functional requirements that support improved compliance, efficiency, and digital enablement.
Responsibilities
Business Analysis and Process Discovery

• Elicit, analyse, and document business processes across the value chain of the project.

• Facilitate structured workshops and interviews with internal & external stakeholders to document current-state (AS-IS) processes, business rules, and control points.

• Identify process gaps, inefficiencies, risks, and duplication that impede rationalisation objectives.

Process Engineering and Optimisation

• Apply process engineering and re-engineering principles to design future-state (TO-BE) processes that support standardisation, simplification, and improved service delivery.

• Develop process improvement recommendations that balance operational feasibility, compliance requirements, and system enablement.

• Ensure process designs align with institutional policies, governance frameworks, and applicable legislation.

Process Modelling and Documentation

• Produce high-quality process models using BPMN and recognised modelling tools such as Sparx Enterprise Architect or equivalent.

• Develop comprehensive process artefacts, including process maps, SIPOC diagrams, RACI matrices, business rules catalogues, control frameworks, and standard operating procedures.

• Maintain a structured process and requirements repository to support traceability, auditability, and reuse.

Rationalisation and Governance Support

• Support the Rationalisation Project by analysing process overlap and fragmentation and proposing consolidation or elimination opportunities.

• Assist in defining process ownership, accountability, performance measures, and escalation mechanisms.

• Contribute to process-related inputs for policy reviews, compliance assessments, and audit engagements.

Requirements Definition and Digital Enablement

• Translate optimised process designs into clear functional and non-functional requirements to support system enhancements, integrations, or workflow automation.

• Collab orate with ICT, architects, and delivery teams to ensure requirements are solution-agnostic, testable, and aligned with enterprise standards.

• Support user acceptance criteria definition and traceability between processes, requirements, and delivered solutions.

Stakeholder Engagement and Change Support

• Engage effectively with diverse stakeholders across business and technical domains.

• Communicate complex process and requirements concepts clearly and in a structured manner.

• Support change management activities by documenting process impacts, transition states, and adoption considerations.

Key Deliverables

• AS-IS and TO-BE process models for the project. A process rationalisation analysis and recommendations.

• Business and functional requirements documentation where required. Standardised process frameworks and SOPs.

• Process governance and ownership artefacts. Inputs into the system and automation initiatives.

• A consolidated analysis and process improvement report aligned to project objectives.

Qualifications
Matric and Information Systems bachelor's degree or equivalent (NQF Level 7), Qualification in Business Analysis and/or Process Engineering.
Experience

• 5 years' experience as a Business Analyst with a strong emphasis on process analysis and improvement.

• Demonstrated experience in process rationalisation or transformation initiatives.

• Proven experience working on multi-stakeholder initiatives involving policy, compliance, and operational processes.

Skills Required