Job Description

At dotsure.co.za, we're more than just one of South Africa's leading digital insurers, we're a team of innovators, thinkers, and doers who believe in working smart, staying agile, and having fun while making a difference.
We're on the lookout for a Business Analyst to join our Innovation team, someone who's obsessed with turning data into action, optimising digital service journeys, and driving real customer impact in a rapidly evolving online space.
And did we mention you'd be doing this from George, in the heart of the Garden Route? Think career-making work with a life-enhancing lifestyle.
What You'll Be Doing
Data Analysis & Insights

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.

Query Handling & Optimisation

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Digital Strategy Alignment

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project Leadership

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.

Customer Journey Innovation

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech & Innovation Integration

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.

What You Bring
Education:

• A Bachelor's degree in Business, Information Systems, or related fields.

Experience:

• 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.

Tech Toolkit:

• Proficiency in tools like Excel, Power BI, and CRM platforms (e.g. HubSpot).
• Solid knowledge of UX best practices and digital conversion strategies.

Soft Skills:

• Strategic thinker and problem-solver.
• Strong communicator who makes complexity clear.
• Team player and project driver who thrives in fast-paced environments.

What Sets You Apart

• You think like a customer and act like a strategist.
• You love making data beautiful and actionable.
• You're constantly exploring the "what's next" in digital.

Why Join Dotsure?

• Work with smart, purpose-driven people.
• Be part of a company that's changing the way insurance works.
• Enjoy the Garden Route lifestyle, beaches, mountains, and fresh air just minutes from your office.
• Great staff benefits, culture and employee wellness.

Ready to make your mark?
Apply now and help us shape the future of digital insurance at Dotsure Ltd.