Job Description

A leader in the ICT services sector is looking for a Business Analyst to join their team.

The business analyst will be responsible for bridging the gap between internal and external stakeholders and interpreting business requirements into understandable development tasks that match a final software product or solution with the expected business value.

Duties will include but not be limited to:

Consult:

• To lead consultations with customers to identify stakeholders, risks, timelines, hours and any related project items that could impact deliverables
• To interpret and explain ICT concepts to business users and stakeholders while ensuring that technical teams are guided to deliver within scope and budget

Scope:

• Work closely with business stakeholders to understand their needs, objectives, and challenges to accurately define business requirements
• Collaborate with technology teams to design solutions that meet business needs, and ensure solutions match stakeholder requirements, and that sustainable and outcomes-based solutions are created

Document:

• To be responsible for creating functional, technical, development, data dictionary and related project documents to illustrate the scope, workflows, processes and requirements required for success
• To lead the estimation of timelines and hours for projects
• To perform Reverse Engineering alongside technical resources to map out the As-Is state of the Contact Centre before scoping the To-Be state with the customer
• Facilitate the sign-off of documentation, as well as changes, etc.

• Maintain accurate and up-to-date project documentation throughout the project lifecycle, and ensuring these are maintained in the project document repositories

Test:

• To create test cases for a wide range of solutions to perform requirement validation and verification.
• To own the testing and bug finding process in collaboration with technical resources and conduct both internal and external testing
• To conduct the Post Implementation testing during Go-Lives and assist with tracking and identifying bugs or issues

Coaching, Mentoring and Team Collaboration:

• Develop meaningful and lasting relationships with PMO Team, External and Internal stakeholders

• Ongoing collaboration with the Project Manager and Project Team to keep them inform and consulted on all functional activities, updates, scope changes, etc.
• Assist Junior Business Analysts when required and provide coaching and mentoring

Requirements:

• B.Com degree or Diploma in Business Management or Informational Technology
• Relevant Business Analyst Qualifications (i.e. ECBA, CCBA, CBAP)
• 3-5 years in a Business Analyst role
• Contact Centre experience
• Work Force Management Experience

For more information please contact:

Jade Gounden

SelectONE