Job Description

As part of a collaborative environment, you'll work closely with both business and technical stakeholders to bridge the gap between business needs and system capabilities--helping to deliver solutions that enhance business performance and customer experience.
Key Responsibilities:

• Collaborate with business stakeholders to gather, document, and analyse requirements.
• Translate business needs into functional and technical specifications.
• Provide support for system integration initiatives, ensuring smooth coordination between development and operations teams.
• Assist with testing, troubleshooting, and validating new system implementations or enhancements.
• Support project delivery through planning, tracking, and reporting activities.
• Contribute to change management efforts and facilitate user adoption of new processes or systems.
• Provide ongoing support for systems, processes, and data-related initiatives.

Job Experience and Skills Required:

• Bachelor's degree in Informatics, Industrial Engineering, Information Systems, or a related field.
• 4+ years of experience in business analysis, systems analysis, or a similar role.
• Strong background in requirements gathering, business process modelling, and data analysis.
• Experience working on system integration projects and collaborating with technical teams.
• Familiarity with Agile and/or Waterfall methodologies.
• Relevant certifications such as ECBA, CCBA, CBAP, AAC, or equivalent are advantageous.
• Project management certifications (CAPM, PMP, Agile, etc.) are a plus.
• Experience within the telecommunications or digital services industry is beneficial.
• Exposure to Zendesk and/or Splynx systems will be an advantage.

For more exciting IT vacancies, please visit: />
I also specialise in recruiting in the following:

• Software Developers (Back-End/ Front-End/ Full Stack)
• Business Intelligence
• Data

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information, contact:
Jessica Roesch
Senior Recruitment Consultant
Connect with me on LinkedIn!

Skills Required