Job Description

Education and Experience

• Tertiary Diploma (Commerce)
• 5 years BA experience (Including 2 years Payments domain experience)
• Intermediate level analysis certification (CBPA/IIB)

Responsibilities
Pre-Sales Analysis/ Product Support

• Work with the relevant Product Manager to elicit accurate and comprehensive product roadmap/backlog requirements.
• Work with the relevant Product Manager and Account Manager to analyze client requirements to determine scope and effort in support of the client commercial engagement.
• Complete modelling, including providing Product Manager with input to business case; and
• Do product demonstrations and provide sales support.

Business Requirements Analysis

• Work closely with external and internal stakeholders to analyze their objectives and clarify the stakeholder needs or problem/opportunity statement.
• Undertake stakeholder and competitor analysis.
• Facilitate requirements, analysis/discovery sessions and design workshops to discover information related to the process or requirements from business stakeholders.
• Work with Product Manager to elicit accurate and comprehensive functional and non-functional requirements from project stakeholders (including Account Manager and Architect)
• Analyze and translate business requirements from clients into business requirements specifications that are used by architects, developers, and testers to build and test a software solution.
• Participate in the planning and prioritization of project scope requirements with stakeholders.
• Map customer requirements to existing system functionality and identify any gaps.
• Examine existing and/or create new business processes including understanding data flows.
• Prepare user stories and prototype mock-ups for new services and enhancements.
• Identify and clarify constraints and work closely with external and internal stakeholders to design and implement the best possible solution within these constraints.
• Create functional requirements specifications

Development

• Translate business requirements to functional and non-functional requirements for the Development Team
• Create and update feature documentation in support of client UAT as well as Production deployments

Internal & User Acceptance Testing

• Assist the tester(s) as required with the translation of the business requirements documentation into the relevant test scenarios and test cases and the review of these test plans.
• Promote the quality of delivery by validating and verifying that the delivered functionality meets the requirements during internal testing (prior to UAT)
• Assist with the validation and prioritization of test results and defect resolution.
• As required, assist client with the creation of UAT test plans
• As required, provide sign-off a feature after delivery on behalf of the Product team

Transition to Support

• Develop training materials and deliver training to relevant user community (internal and/or external stakeholders)
• Develop and/or assist with review of User Guides

Post Implementation Review

• Participate in Post Implementation Review sessions

Business Analysis Competence Role:

• Develop, implement, and manage analysis methodology (templates, processes, standards) for the company Payment Systems
• Provide leadership and support to other Business Analysts and team members.

Skills and Behavioral Competencies

• Applied learning.
• Attention to detail.
• Professional/technical expertise
• Quality orientation
• Verbal and written communication skills
• Facilitation skills
• Problem-solving skills
• Critical thinking skills
• Ability to develop Process Flow diagrams and models.
• Ability to develop use cases and wireframes.
• Ability to undertake requirements review, validation and to develop user stories.
• Ability to apply the relevant data analysis technique whether in business, software or information level
• Proficient in relevant Microsoft tool i.e., Word, Excel and PowerPoint
• Ability to establish and build stakeholder relationships.
• Self-managing pro-active and dependency aware
• Ability to clarify and resolve ambiguity.
• Ability to understand technical concepts.
• Ability to learn and apply business analysis methodology.
• Ability to development industry domain specific knowledge

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