Job Description

Job Qualifications:

• Bachelor's or advanced degree in Computer Science, Engineering, Business, or a related field.
• Proven experience (minimum of 15 years) in leadership roles focused on customer experience technology, software engineering, commerce technology, marketing technology, and/or sales and service technology.
• Demonstrated track record of building and leading high-performing teams.
• In-depth knowledge of industry best practices, trends, and emerging technologies in customer experience, e-commerce, marketing, and sales technology domains.
• Strong strategic thinking and problem-solving skills, with the ability to tailor solutions to diverse client needs.
• Excellent communication, collaboration, and client management skills.
• Experience in managing budgets, vendors, and external resources.
• Previous experience working at the MD level or in a senior leadership role within a consulting firm is preferred

Key Responsibilities:
Client Engagement and Relationship Building:

• Serve as the primary point of contact for clients seeking expertise in customer experience technology capabilities.
• Collaborate closely with clients to understand their unique challenges and goals, providing tailored technology solutions and recommendations.
• Build and nurture strong, long-lasting client relationships based on trust, transparency, and exceptional service.

Capability Strategy and Execution:

• Develop and execute a comprehensive technology capability strategy that aligns with clients' customer experience objectives.
• Collaborate with clients to define technology roadmaps that enhance customer interactions across various touchpoints.
• Identify emerging trends and advancements in customer experience technology, adapting strategies to suit changing client needs.

Technology Innovation:

• Lead the evaluation and recommendation of advanced technologies, tools, and methodologies to address clients' specific challenges.
• Drive the creation of innovative solutions that optimize client processes, using data analytics, AI, machine learning, and other relevant technologies.

Cross-Functional Collaboration:

• Collaborate closely with clients' internal teams to align technology initiatives with their business objectives and existing systems.
• Identify opportunities for integration between different technology capabilities to provide seamless customer experiences.

Vendor and Partner Management:

• Manage relationships with technology vendors, partners, and external service providers to ensure successful project delivery for clients.
• Negotiate contracts and agreements to secure the most suitable resources and services for client engagements.

Job Qualifications:

• Bachelor's or advanced degree in Computer Science, Engineering, Business, or a related field.
• Proven experience (minimum of 15 years) in leadership roles focused on customer experience technology, software engineering, commerce technology, marketing technology, and/or sales and service technology.
• Demonstrated track record of building and leading high-performing teams.
• In-depth knowledge of industry best practices, trends, and emerging technologies in customer experience, e-commerce, marketing, and sales technology domains.
• Strong strategic thinking and problem-solving skills, with the ability to tailor solutions to diverse client needs.
• Excellent communication, collaboration, and client management skills.
• Experience in managing budgets, vendors, and external resources.
• Previous experience working at the MD level or in a senior leadership role within a consulting firm is preferred.

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