Broker Support Agent

Durban, ZN, ZA, South Africa

Job Description

Requisition Details and Talent Acquisition Contact


Job Requisition: 142237

TA Specialist: Refilwe Falatsi

Closing Date: 24 October 2025

Location: Park Square Campus, Umhlanga, KZN

Cluster: Personal and Private Banking | Nedbank Insurance | Operations

Please Note: Preference will be given to applicants from Underrepresented Groups

FAIS Affected
FAIS Affected - Yes

Job Purpose



By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs.Maintain and build relationships with all stakeholders.

Job Responsibilities


Service and manage a portfolio of clients. Responsibilities include management of policy renewals, retention, policy amendments, client queries,verification of client data. Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies. Adherence to underwriting criteria and application. Adherence to service standards and Service Level Agreement (SLA). Identify and recommend ways to improve business processes and systems to operate more effectively andadding value to clients and business. Support the achievement of the business vision, strategy, and values. Achieving development goals. FAIS requirements being achieved and fully complied with. Comply with Risk standards, policies and procedures as required by Compliance. Share knowledge and industry trends with team and stakeholders during formal and informal interactions. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

People Specification


Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Essential Qualification
Short Term Insurance qualification (The actual certificate with SAQA confirmation to verify) Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines) - Matric RE5 Certificate COB required if appointed after 1 April 2018 on specific category CPD for previous period from June 2024 to May 2025, if applicant was on the FAIS register during that period. Preferred Qualification

NQF 5 Higher certificate in Short-term Insurance
Minimum Experience Level

3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)

Experience working in a short-term insurance brokerage.

DOFA for Cat 1.2 and 1.6 for 12 months or more

Technical / Professional Knowledge


Communication Strategies Data analysis Governance, Risk and Controls Nedbank policies and procedures Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Cluster Specific Operational Knowledge Credit and risk Knowledge Behavioural Competencies
Building Partnerships Earning Trust Energy Facilitating Change Innovation Work Standards Planning and Organizing Customer Focus
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Please contact the Nedbank Recruiting Team at +27 860 555 566

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Job Detail

  • Job Id
    JD1555200
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, ZN, ZA, South Africa
  • Education
    Not mentioned