Job Description

PURPOSE OF THE JOB:

To provide comprehensive administrative support to financial planners specialising in long term insurance and employee benefits, ensuring efficient operations, client satisfaction, and risk mitigation within the insurance sector.

DUTIES AND RESPONSIBILITIES OF THE JOB:

Provide client with Disclosure notices, Letter of Authority and client information forms as needed per broker instruction and onboarding process prescribed by FAIS. Submit data into compliance spreadsheet as needed for the relevant risk / investment analysis as per broker instruction. Request client's existing policy schedules within acceptable time frame to provide a policy summary of the client's risk, investment and employee benefit products. Compile analysis, quotations, policy summary documents and supporting fact sheets / pamphlets for presentation to the client. Compile / Manage implementation task list of client needs and implementation to be done after financial analysis and consultation with the client. Request quotes from insurers as per broker instructions. Compile quotation summary for broker per product - or client need to be addressed. Facilitate onboarding of risk / investment products (new business) taking care to guide the client through the process and to provide a seamless experience until policy documents are issued. Facilitate alterations of existing business to address the client's current needs as per broker instruction. Facilitate broker appointments on existing business of client as per broker instruction and company policy. Assist in obtaining the necessary supporting documents from the client as needed for full FICA and FAIS compliance on the file. Liase between the client, insurer and broker to make sure all implementations are finalised and followed through with due care, skill and diligence. Complete new business registers according to company policy as new policy documents are issued. Facilitate FAIS compliance by sending out compliance documents (as prepared by broker) and ensuring that signed advice documents are returned in time according to FAIS standards. Renewals / Reviews: Compile and maintain a monthly review register of clients that need to be reviewed on a yearly basis as per broker instruction and company policy. Compile review process documents as per company policy e.g.: Policy summary, birthdays etc. Make appointments with clients for yearly review as per broker instruction. Email yearly review letter as per broker instruction. Facilitate review implementation instructions and effect any policy changes as per broker instruction. Facilitate and implement ongoing policy changes as per client instructions, making sure to take care of FICA and FAIS compliance at all times. Eg: Beneficiary nominations, change of banking details etc. Address client inquiries professionally and promptly via phone, email or in-person meetings. Investigate and resolve client concerns or issues related to policies, claims, or general inquiries. Resolve and address non - payments / missed premiums. Arrange and facilitate payments according to policy rules to maintain good retention on broker contracts. Compile and assign commission reports according to company policy. Maintain and restore client files according to company policy and FAIS / FICA compliance. Assist in file audits as requested by Management / Key Individual to ensure FAIS / FICA compliance on client files. Compile and Maintain register of client file implementations to be rectified / corrected according to FAIS / FICA compliance.


National Senior Certificate (FAIS RE 5 and any relevant Financial Planning Qualification will be an advantage) 1-2 Years' experience in the Long-Term Insurance and Investment environment.

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We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference. Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances. Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register and apply on our Career Page at www.groupcareers.co.za Should we not have contacted you within six weeks of the closing date, you may assume that your application has been unsuccessful.

CLOSING DATE: 25 APRIL 2025