Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Department:

Our foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver customer service in multiple foreign languages. German, Dutch, Italian, French, Swedish, Finnish, Norwegian, Greek, Russian, Japanese, Spanish and Portuguese are among some of the many languages we sustain.

Purpose of the Role:

This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the E-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business. We are an international company with offices in London, Portugal, Cape Town and Malta.

The Onboarding Process: Lisbon

Lisbon, Portugal will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Our Lisbon office also offers many perks such as:

Daily meal allowance

Free local drink every Thursday

Casual dress code

Referral commission

The Onboarding Process: Cape Town

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

Flights

Shuttle service from the airport

3 months of free accommodation

Our Cape Town office also offers many perks such as:

A free meal daily on shift

Free access to our gym

Subsidised return flight home once per year

Awesome coffee from our onsite Digi Coffee Bar

Free Thursday drinks at the Digi Cloud

Casual dress code

Referral commission

We have over 1 800 multi-national employees as we provide services in the European Region and Canada. The diverse nature and culture of the company gives us the edge in a highly competitive market. Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties include, but not limited to:

Responding to customer queries by telephone, email and online chats in Portuguese Language

Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

Processing pertinent information into relevant databases

Customer relationship building & management

Problem solving tasks during shift

Handling and taking full responsibility for customer related queries

Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

Portuguese as home/first language essential

Fluent in English; able to communicate effectively (read, write and speak fluently)

Valid work/residence permit for Lisbon or EU passport

Be available for 24/7 shift rotations

Completed high school qualification

2 yearsxe2x80x99 work experience post qualification

Desirable Criteria:

Be in a possession of a degree or a diploma

Person Specifications:

Adaptability / Flexibility

Team Orientation

Interpersonal Skills

Effectiveness & Delivery

Planning & Organizing

Problem Solving

Time Management

Customer Focus

Customer Orientation

Stress Tolerance

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

DigiOutsource