Job Description

Our client in the Pharmaceutical industry is seeking a Brand Manager to join their team, based in Johannesburg. Duties to include:- *Champion opportunities to consistently improve the "Brand" experience *Drive customer retention, and switch from competitor brands *Guide team in effective resolution of customer and brand related issues/queries and handle any escalations *Test new strategies for driving customer value *Develop and implement customer experience strategies *Reviewing and pulling insights from analytics and data *Using insights from data to make improvements, maintain the feedback loop flow, and predict future needs and problems *Brand blueprint / DNA ownership and maintenance *New representative brand onboarding. Minimum Requirements:- *3-Year Degree (non-specific; e.g. can be Medical or Medically related or Sciences or Marketing, etc.) *3 - 5 year's experience in managing Consumer brands (Fast Moving Consumer Goods (FMCG) and OTX Pharmaceutical experience advantageous) *OTX = Over the Counter (OTC) brands with marketing experience of these OTC brands to Health Care Professionals *Will be required to work overtime and travel throughout South Africa to attend field work conferences, training, meetings, etc. Email your CV to . If you have not been contacted within 2 weeks, consider your application unsuccessful.

Skills

Brand Management Customer Retention Handling Complaints Handling Enquiries Analytics Data Trends Marketing Pharmaceutical Conferences Training

Industries

Pharmaceutical

Staff Unlimited