Job Description

About the Branch Technical Co-Ordinator position


The administrative coordination of all Branch Technical operations, particularly those pertaining to internal technical projects, Value-Added Services (VAS),

and new implementations.


The Branch Technical Co-Ordinator responsibilities are:


Technical Co-ordinator + Document project activities to align with available capacity and team priorities. + Coordinate and document all branch technical projects, including new stores, VAS, and internal initiatives.
+ Liaise with clients, internal teams, and 3rd parties to ensure project milestones are met.
+ Identify and manage risks, escalating issues where needed.
+ Draft and maintain project plans with input from stakeholders.
+ Track progress and take corrective actions to keep projects on schedule.
+ Provide regular updates and manage the expectations of clients and internal teams.
+ Co-ordinate 3rd party project dependencies to ensure delivery is on time and as expected.
+ Monitor and manage all key success factors from unconditional to invoicing.
+ Handle multiple rollouts without compromising on quality or timelines.
+ Track milestones, manage resources, and coordinate go-lives efficiently.
Financial Management
Project Cost Tracking and Reporting


+ o Monitor and record all project-related costs, including services, hardware, and resource hours. + o Ensure costs stay within budget and flag variances early for corrective action.
+ o Provide financial updates to the Technical Management Team for forecasting and reporting.

Invoicing Validation


+ o Ensure all project milestones are achieved before triggering billing through Branch Admin + o Prepare and validate supporting documentation for invoicing (e.g., signoffs, delivery notes, work logs).
+ o Liaise with finance to ensure accurate and timely invoicing
Quality Management + Ensure all project documentation is complete, accurate, and meets internal quality standards. + Maintain proper logging and grooming of project tasks to ensure alignment with defined timelines.
+ Confirm that the project scope is clearly understood and agreed upon by clients, internal teams, and third parties,
+ reducing the risk of scope creep or miscommunication
Project Governance + Maintain a central repository of all project-related documents, including plans, approvals, change requests, and + signoffs.
+ Ensure all projects follow standardized governance processes, from initiation through to closure.
+ Coordinate the preparation and submission of status reports, milestone updates, and risk logs for review by the Technical Management Team.
+ Track and document all scope changes, ensuring they are approved and communicated to all stakeholders.
+ Schedule and document all key project meetings, ensuring accurate minutes, action items, and follow-ups are recorded and distributed.
Reporting + Daily update on all active projects with impediments + Projects where priority is required should be identified daily to Project Team Lead.
+ Projects schedule to be updated daily and to always reflect the correct information.
+ Delays or issues to be escalated to All Stakeholders (Div Manager; Branch Manager; Technical Manager; Client; Project Team Leader)

The Branch Technical Co-Ordinator requirements are:


Grade 12 certificate or Equivalent N3 Agile Methodology experience 3+ years of project management experience in software or IT environments will be an advantage Direct experience managing retail tech implementations Demonstrated ability to lead cross-functional teams, including Technical Managers, Trainers & Implementation Techs Strong track record of on-time, in-scope delivery across multiple branches or clients Prior experience in customer-facing roles or managing service-related escalations is a plus Solid understanding of retail operations, POS systems, EFT integrations, and back-office retail processes * A full job description is available on request