Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, WC, Paarl, Nuw Vlei Street

Job Type:

Full-time

Job Ref ID:

80447335A-0001

Date Posted:

11/20/2025







To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.

Key responsibilities:

Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture.

Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs.

Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities.

Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring.

Qualifications

Bachelor's degree in Commerce, Business Management, Finance, Banking or a related field.

FAIS-recognised qualification suitable for a Representative role.

RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

5 to 7 years' experience in retail or branch banking, including significant frontline exposure to sales and service.

Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.

Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.

Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches & Following Procedures

Articulating Information & Convincing People

Challenging Ideas & Generating Ideas

Directing People & Making Decisions

Producing Output & Providing Insights

Exploring Possibilities & Understanding People

Technical Competencies:

Application & Submission Verification

Banking Process & Procedures

Customer Acceptance & Review

Customer Understanding

Processing

Product Knowledge

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za