Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, Western Cape, Mfuleni, Mfuleni Siko street 52, 10A Main Street, Eersriv Way

Job Type:

Full-time

Job Ref ID:

80446015A-0003

Date Posted:

1/9/2026







To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

Key Responsibilities:

Lead the branch team to drive performance, capability development and a strong service culture across all staff.

Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.

Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.

Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.

Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.

Qualifications

Bachelor's Degree in Commerce, Finance, Risk Management, Business Management or a related discipline (NQF Level 7 FAIS recognised qualification)

FAIS Representative status required

Regulatory Examination 5 and Regulatory Examination 1 preferred

Minimum Experience:

Minimum 4 to 5 years experience in a branch banking environment

Proven experience in leading a branch or front-line banking team

Demonstrated track record in retail banking sales, including acquisition, cross-sell and meeting revenue targets

Strong operational banking exposure including cash management, audits, risk management, fraud prevention and compliance

Experience interacting with multiple banking functions such as lending, everyday banking and client coverage

Exposure to resolving customer complaints and managing complex client service situations

Additional Information

Behavioural Competencies:

Adopting Practical Approaches & Following Procedures

Articulating Information & Convincing People

Challenging Ideas & Exploring Possibilities

Generating Ideas & Providing Insights

Making Decisions & Producing Output

Showing Composure & Understanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za