Job Description

Cape Town. Well-established and reputable company seeking an experienced, results-driven Branch Manager to oversee operations in the Western Cape. If you have a strong background in shipping and logistics, and possess exceptional leadership and commercial acumen, this is an exciting opportunity to lead a high-performing team while driving growth and profitability.
As Branch Manager, you will play a pivotal role in managing day-to-day operations, optimizing revenue generation, fostering strong customer relationships, and ensuring exemplary service delivery across all areas. You will be expected to deliver on business objectives while maintaining a focus on operational efficiency and customer satisfaction.
Key Responsibilities:
Strategic Leadership:
Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the company
Differentiate the business from competitors through innovative strategies and superior service delivery
Drive revenue growth and cost efficiency across all operational functions
Customer Relationship Management:
Build and nurture strong relationships with key importers, exporters, and other stakeholders
Support the sales team in maintaining seamless customer engagement and ensuring high levels of customer satisfaction
Actively manage and update CRM records, ensuring transparency and accountability
Take charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logistics
Operational Excellence:
Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocations
Ensure high productivity and service standards by managing equipment supply, claims resolution, and vessel operations
Provide operational support and leadership as needed
Refrigerated Cargo Expertise:
Act as the main point of contact for reefer customers, ensuring seamless communication and timely resolution of service issues
Offer proactive support to customers, identifying opportunities to upsell or cross-sell value-added services
Gather customer feedback and market intelligence to continuously improve service offerings
Manage key reefer commercial accounts, providing tailored solutions for complex logistics needs
Team Management:
Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company procedures
Foster a collaborative and positive work environment, encouraging professional growth and teamwork
Marketing and Reporting:
Oversee all marketing, import, export, and operational activities at the branch level
Prepare and submit regular performance reports, ensuring alignment with company goals
What We Are Looking For:
Strong operational expertise in both import and export freight management
Proven experience in handling reefer cargo and navigating associated complexities
Demonstrated leadership in a high-paced environment, with the ability to manage and develop teams
Excellent interpersonal, negotiation, and customer relationship management skills
Solid understanding of financial management, budgeting, and cost control
Ability to proactively solve problems and align business strategies with customer needs Apply: