My client is recruiting for a Branch Manager to look after their Skukuza Branch.
Duties:
Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
Revenue, budget and branch profitability management.
Monitor the high-level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer service delivery.
Build sustainable customer relationships to ensure retention of customers and growth.
Implement and oversee compliance and governance processes and policies to manage risk liability.
Seeking, maximizing and leveraging business and growth opportunities.
Handling and effectively resolving customer queries and correspondence.
Management of administration, e.g. banking, management reports etc.
Sales
Ensure that assets are fully utilized at all times.
Manage and reduce overhead costs.
Effective daily fleet planning.
Enhance profitability through effective yield management.
Ensure that all staff follow all applicable policies and procedures.
Create an engaging, enabling and productive work climate.
Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment, etc.
Requirements:
5-8 yearsxe2x80x99 relevant experience, of which 3-5 yearsxe2x80x99 business operations management experience.
BCom degree or equivalent business degree/diploma NQF6+.
Computer literate with an intermediate level of comfort with Excel and Outlook.