Job Description

Branch Manager - Learning and Projects | Sandton, Johannesburg

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Are you an accomplished leader with exceptional people management experience -- someone who thrives on developing teams, driving operational excellence, and creating outstanding client experiences?


Raizcorp is seeking a

dynamic, people-focused Branch Manager

to lead one of our high-impact learning centres in

Sandton, Johannesburg

. This is an opportunity for a proven leader -- ideally from a

hospitality or service management background

(such as a

Hotel Manager

,

Operations Manager

, or

Guest Experience Manager

) -- to apply their talent for people, process, and performance in a purpose-driven learning environment.


In this pivotal role, you will oversee the end-to-end delivery of multiple bespoke entrepreneurial development programmes, while managing a diverse team of business coaches (Guides), facilitators, administrators, and support staff. Your leadership will ensure seamless operations, exceptional team culture, and consistent delivery of a first-class learning experience for our entrepreneurs.

Key responsibilities

People leadership and performance

Lead, coach, and inspire a multi-disciplinary team of business coaches, facilitators, and support staff. Build a high-performance culture grounded in accountability, empowerment, and professional growth. Apply strong leadership practices from team-based service environments (such as hotels, training centres, or hospitality operations). Manage performance, capacity planning, and morale to ensure your branch operates at peak effectiveness.

Operational and Centre management

Oversee the day-to-day operations of the learning centre -- ensuring excellence, punctuality, and readiness in every session. Drive operational efficiency and attention to detail, much like managing a high-performing hospitality venue. Maintain facilities, logistics, scheduling, and overall readiness to create a seamless, professional experience.

Program and project management

Manage the full lifecycle of multiple sponsored learning programs -- from initiation to graduation. Lead the delivery of complex, compliance-heavy projects with multiple stakeholders. Ensure that every program achieves its key outcomes, timelines, and sponsor expectations.

Compliance and data reporting

Maintain impeccable data accuracy and adherence to compliance requirements. Deliver detailed, insight-driven reports for leadership and sponsor clients. Uphold the integrity of program data across all systems and activities.

Stakeholder and client engagement

Represent your branch in high-level sponsor meetings, confidently engaging with senior executives and funders. Translate client expectations into effective delivery actions. Build long-term, trust-based relationships with key stakeholders.

Experience and qualifications

Minimum 5 years' leadership experience in team-based operations --

hospitality or hotel management experience is highly advantageous.

Proven success in managing large, diverse teams and driving consistent performance. Strong project or operations management background in structured, compliance-driven environments. Excellent interpersonal and communication skills, with a natural ability to lead and develop others. Tertiary qualification required; formal project management credentials (e.g., PMP, PRINCE2) are advantageous. Strong data literacy, business acumen, and organizational discipline. Valid driver's license and reliable vehicle.

Who you are

You're a

people-first leader

who thrives on building structure, developing others, and driving excellence. You bring the calm authority and service mindset of a seasoned hospitality professional -- ensuring every detail is handled, every person feels supported, and every project is delivered to the highest standard.


If you're a

natural motivator and operational leader

who loves transforming teams and delivering exceptional service, this is your next career move.