Job Title Branch Manager - Northern Cape x 3
Business Unit Hollard Life
Job Type Classification Permanent
Reporting To Area Manager
Number of Positions 3
Location - Town / City Multiple Locations
Location - Province Northern Cape
Location - Country South Africa
Job Advert Summary Hello...An exciting new opportunity has just become available in our Hollard Life area. We are looking to recruit Branch Manager
To ensure Branch profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and drives sales.
Ensure profitability by achieving the expected standards on sales and income through the daily management of employee's productivity within the branch.
Optimize service processes within the branch to enable staff to provide excellent customer service.
Ensure optimum P&L management of branch.
Sales and Administration:
To foster a high-performance sales culture within the branch by ensuring that daily, weekly and monthly sales targets are met and exceeded monthly.
Ensure that the branch meets and exceeds its monthly expense target by setting individual targets (daily, weekly and monthly). The targets must be aligned to targets set by business.
Ensure that the branch achieves 90% MIP in force conversion rates for all sales applications forms delivered by the node leaders.
Manage communication within the branch.
Manage stock level of stationery.
Manage stock levels of marketing material.
Manage all security aspects in the branch as per the policy (alarm code etc)
Apply business rules and processes as defined in operational protocols.
Ensure that all staff member adhere to all standard operating processes of a branch.
Constantly re-evaluate and assess the processes and procedures.
Report any issues with facilities (e.g. equipment, desks, chairs) and technology (desktop, network, telephony and extract hourly, daily and monthly reports for internal operational measurements.
Conduct trend of hourly, daily, weekly and monthly branch performance data.
Effective people management practices are in place eg succession, performance, recruitment etc
Identify training needs to ensure that all consultants are competent in their roles.
Manage leave and absenteeism and plan accordingly for peak seasons/ off peak seasons.
To schedule work rosters and shift allocations and be available during shifts to supervise.
To draw Branch performance data (sales, sales quality, productivity, etc), capture into commission sheets for calculation of monthly commissions, and submission.
Actively monitor QA scores for consultants and initiate interventions (coaching, training, group call evaluations) to address under-performance.
Maintain relationships with internal and external clients
Maintain professional look and feel of staff and the branch
Create a client centric culture within the branch
Promote Branch awareness and identify marketing opportunities through client engagement, presentations, activations, referrals etc.
Required Knowledge and Experience Minimum of 2 - 4 years retail experience in a well-established brand
Minimum of 2 - 4 years Management / Supervisory experience (incl. financial responsibility)
Experience managing at least 10 direct reports
Proven track record of driving sales
Planning and implementation of promotional activities - Branch based and national
Computer Literacy in MS Office and Intermediate Excel
Excellent verbal and written communication skills
Judgment and decision making
Resourceful, with sound networking ability
Educational Requirements Matric
Diploma or degree advantageous