Job Description

We are seeking a dynamic and experienced Branch Manager to shadow the current owner of our newly acquired IT company in Middelburg, Mpumalanga. The company provides IT-managed services to SMEs and the mining sector. The successful candidate will work closely with the owner for 3 years, learning the intricacies of the business, building relationships with clients, and preparing to take over complete management of the branch upon the owners departure.
This role requires a strong background in IT services, exceptional leadership skills, and the ability to manage operations, client relationships, and team performance. The ideal candidate will be a strategic thinker with a hands-on approach to business management.
Key Responsibilities:
1. Shadowing
- Work closely with the owner to understand the companys operations, culture, and client base.
- Learn the specifics of the IT-managed services, particularly in the SME and mining sectors.
- Build and maintain relationships with key clients and stakeholders.
- Gain insight into the companys financial management, including budgeting, forecasting, and profitability.
- Assist the owner in day-to-day management tasks, including team leadership, project management, and service delivery.
2. Branch Management
- Take full responsibility for the branchs operations, including service delivery, client satisfaction, and financial performance.
- Develop and implement strategic plans to grow the business and expand the client base.
- Manage and lead a team of IT professionals, ensuring high performance and professional development.
- Oversee the delivery of IT-managed services, ensuring compliance with SLAs and client expectations.
- Monitor and manage the branchs financial performance, including revenue, costs, and profitability.
- Identify and pursue new business opportunities, particularly in the SME and mining sectors.
- Maintain and strengthen relationships with existing clients while identifying opportunities for upselling and cross-selling.
- Ensure compliance with company policies, industry standards, and legal requirements.
Qualifications and Experience:
- Bachelors degree in Business Administration, Information Technology, or a related field (preferred).
- Minimum of 5 years of experience in IT services, focusing on managed services.
- Proven experience in a leadership or management role, preferably within the IT industry.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and network management.
- Experience working with SMEs and/or the mining sector is highly advantageous.
- Excellent financial acumen, with experience in budgeting, forecasting, and profitability management.
- Strong client relationship management skills, with a track record of maintaining and growing client accounts.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to work independently and make strategic decisions.
Key Competencies:
- Leadership and team management.
- Strategic thinking and business development.
- Client relationship management.
- Financial management and budgeting.
- Problem-solving and decision-making.
- Adaptability and resilience.
- Strong technical knowledge of IT managed services.
Why Join Us?
- Opportunity to take over and lead a successful and established IT company.
- Work closely with an experienced owner to gain invaluable knowledge and insights.
- Be part of a growing organization with a strong reputation in the SME and mining sectors.
- Competitive salary and benefits package.