Job Description

Exciting News

! Mangwanani Jozini is looking for a well experienced Branch Manager. As a Branch Manager you will oversees the day-to-day operations of the spa, ensuring smooth functioning, managing staff, addressing guest needs, and maintaining high standards of service and cleanliness. This includes managing facility schedules, coordinating staff duties and maintaining inventory levels.

Provides strong leadership to the team to execute spa, operational and human resources functions in the spa to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures. Manage the spa and its employees to ensure all spa sales goals are met or exceeded. Identify ways to drive sales generation and ensure action is taken to achieve goals. Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers. Attend hotel meetings and maintain strong, positive relationships with hotel management Ensure spa presentation standards are achieved and maintained. Address and document unsatisfactory performance of staff through disciplinary action Ensure proper scheduling of staff and maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction. Open and close the spa in an effective manner. Regular attendance and full-time commitment are essential functions of the job. Perform additional managerial duties as necessary.

Required Knowledge and Abilities

Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty managers to have. Detail-oriented and accurate while handling high volume at a fast-pace Excellent interpersonal communication skills and an ability to work in challenging environments Proficient with email and Microsoft Word and Excel Minimum 2 year's management experience Matric Ability to communicate effectively and appropriately with customers and spa personnel. Must be able to work nights, weekends, public holidays.

Please email, viloshnee@mangwanani.co.za

Job Type: Full-time

Work Location: In person