Job Description

ABOUT THE ROLE

Branch operations managers are?responsible for assigning and directing all work conducted in the branch and overseeing all service areas. They handle the employees, cultivate a supportive atmosphere, and ensure customer loyalty and good branch service. The Branch Manager is responsible for achieving sales targets; whilst maintaining the required standards for service delivery and health and safety audits. A Branch Manager II is responsible for a branch with a turnover below 40 million.

DUTIES AND RESPONSIBILITY

Communication

Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients. Respond to and follow up on all enquiries by email, telephone and personal visits as required. Responsibility for building and maintaining positive relationships with internal and external stakeholders. Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts

Achieving set sales targets

Achieve branch sales targets and provide accurate monthly reported feedback by due dates. Check and authorise daily sales reports, consolidating information to highlight trends. Monitor monthly sales statistics, identify reductions in sales volumes and follow up with the relevant stakeholders promptly to prevent loss of business. Grow market share by implementing appropriate marketing/promotional strategies and discounts within the branch, as directed by Regional Manager. Maintain positive relationships with key stakeholders within identified clients. Evaluate sales skills and conduct sales training for branch staff, transferring skills and knowledge as necessary.

Manage the branch operations

Establish and manage agreed budgets for the Branch, ensuring that costs are contained. Compile requests for capital expenditure, in accordance with allocated budget and submit for approval. Conduct regular meetings with all staff, communicating pertinent issues and driving a culture of accountability. Compile reports, monthly, using figures drawn from the system to reflect productivity and achievement of targets. Manage the infrastructure requirements of the branch to ensure day-to-day functioning for the teams. Deal with escalated issues regarding building and maintenance requirements appropriately, requesting approval for costs incurred for the functioning of the offices Monitor compliance with company branding and image in accordance with policy and procedure, addressing issues identified in a timely manner. Monitor debtors' payments within established terms, following up on payments as necessary. Monitor major risks- cash sales and offline invoices and advice notes, taking immediate action in accordance with policy and procedure as required.

Achieve customer service standards

Check that staff comply with standard customer service procedures in attending to customers. Monitor that the correct advice and recommendations are made to customers, dealing with any problem areas identified by mentoring staff, as appropriate. Deal with escalated issues, following up on their timely and effective resolution

Manage of branch stock

Maintain stock levels within required parameters for effective functioning of the branch. Coordinate scheduled stock takes, submitting reported feedback to Regional Manager and central Distribution by due dates. Deal with ageing stock in accordance with standard policy and procedures.

Manage health, safety and environmental standards within the branch

Monitor that safety and health problems are identified and reported to the safety representatives for rectifying, through reports received. Check that hazardous situations are reported or resolved immediately. Conduct physical checks to ensure that safety and health equipment is available and ready for use. Conduct spot checks to prevent incidents /accidents by effective operating of equipment and machinery, and by following health and safety procedures. Implement updated health and safety procedures, when notified by Manager, as laid down by legislation. Conduct checks to confirm that the work areas are safe and clean as per company policy.

Implement and maintain internal control processes for the branch

Recommend internal procedures and processes which will improve effectiveness and efficiency of the branch and ensure adherence. Recommend plans to improve service delivery to the Manager, based on research conducted. Provide information for management forums, contributing accurate details to enable sound decision making.

Audit management

Provide detailed, accurate information for internal and external audit purposes by specified deadlines. Action audit issues identified, achieving compliance. Provide reported feedback, on specified audit issues, as scheduled.

Staff Management

Deal with queries and escalated issues in timely manner, achieving resolution. Manage the performance of direct reports in accordance with the BMG performance management policy and procedure. Identify training and development needs, implementing plans to address requirements, as appropriate. Manage staff resources and productivity, minimizing absenteeism. Discipline staff in accordance with organizational codes and procedures so that improvement is shown. Facilitate communication through appropriate structures and systems

EDUCATION, EXPERIENCE AND SKILLS

National Certificate NQF Level 4 / Grade 12 Relevant Tertiary qualification - NQF Level 5 Minimum three (3) to four (4) years of experience in a Sales environment. Expert proficiency with Microsoft Office Strong verbal and written communication skills Exceptional organisational skills and impeccable attention to detail. A high degree of professionalism in dealing with diverse groups of people, senior executives, and staff. Expert in time management with the ability to react with appropriate levels of urgency. Ability to complete many tasks and projects with little or no guidance. Working knowledge of business management
If you have not received notification regarding your application within 2 weeks, please accept that your application was unsuccessful.

Job Types: Full-time, Permanent

Work Location: In person