Job Description

Role: Manager

Location: PORT SHEPSTONE

Qualifications and Experience:

• At least 5 years retail sales experience, with a proven track record in exceeding targets
• Relevant Retail, Sales or Management qualification would be an advantage
• Own transport is essential
• Valid Drivers Licence

Critical Skills

• Problem Solving and Decision Making.
• Planning.
• Delegation.
• Meeting Management.
• Critical thinking
• Conflict Management skills
• Proficient in MS Office with excellent computer skills knowledge.
• Must have good telephone skills.
• Excellent customer service skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills
• Numerical Skills
• Good Communication Skills are essential; person must be well spoken and fluent in English.
• Selling skills
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.
• Stock product knowledge
• Price list knowledge
• Know how to enquire on Axapta system
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Knows the services the company has to offer.
• Knows general operation of the company.

Lead and Manage Staff:

• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently
• Monitor and assess staff
• Manage ESS records for various leave types
• Manage Customer Service Standards
• Maintain a high level of customer service standards.
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
• Constantly communicate any change that could impact on customer service delivery

Manage Communication in the Work place

• Facilitate a smooth, transparent internal branch communication process.
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.
• Manage Inventory Control
• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc
• Manage and implement company policies, systems and procedures for stock-take.
• Manage Sales Performance
• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch
• Perform business calculations
• Manage store pricing policies. Continuously keep abreast of competitor pricing

Manage all Financial and Operational Aspects of Branch

• Analyse records of sales figures and financial transactions
• Manage and replenish cash floats for point of sale.
• Monitor and secure cash up procedures.
• Accurately record all forms of payments received on master cash up summary form.
• Reconcile/balance all takings received against till cash up summary and cash up register
• Run and verify POS transaction reports
• Accurately completing deposit slips for payments received.
• Banking of all payments received and faxing deposit slips to relevant parties.
• Controlling and reconciling petty cash expenses.
• Monitor all COD transactions and payments
• Authorise and process cash refunds for COD customers
• Resolve and report any discrepancies relating to payments or cash received to relevant parties
• Evaluate financial income statements against reporting requirements
• Running and distributing of daily, weekly and monthly reports to relevant person(s)
• Verify and reconcile transactions to corresponding report.
• Managing queries promptly and as per organisation policy and procedure.
• Follow-up and monitor outstanding payments and transactions

Loss Control and Security

• Follow-up and verify stock deficiency reports daily
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
• Verify credit note against GRNs, and credit notes against daily sales journal
• Monitor overall branch security
• Ensure high value items are stored in a secure location
• Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
• Monitor stock handling processes

General Admin

• Ensure all filing is accurately filed and kept up to date
• Update variety of daily/monthly/quarterly spreadsheets.
• Fax/email various documents to customers, suppliers, departments or branches.
• Update and print shelf edge labels.
• Monitor and control all pre-numbered books/documentation in the branch.

Health and Safety

• Report non adherence to OSH Act to health and safety rep and senior management
• Implement health and safety policies and procedures within the branch
• Ensure safety of all company assets
• Minimise threat to customers, staff and stock.
• Manage Merchandise and Housekeeping
• Implement and maintain Company merchandising principles and policies
• Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
• Ensure housekeeping standards are maintained at all times
• Manage stock storage conditions and procedures.
• Ensure that store is kept neat and tidy at all times
• Plan and manage store advertising and promotion
• Visual displays are maintained as per promotion strategy
• Identify slow sellers and take action to reduce prices or set promotion where necessary

Manage Stock Take

• Run all pre stock take reports
• Reports include stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report
• Process/complete all outstanding documentation.
• Prepare store for stock take.
• Count stock and record quantities onto scanner.

Accountability and Responsibility

• Be accountable and take responsibility for all activities, assets and overall performance of the branch
• Ensure that staff are held accountable for their actions or lack thereof

General

• Manage and secure all company assets
• Executing regional instructions efficiently and timeously
• Using a hands on approach/ management style to work with staff on a daily basis
• General maintenance of the branch

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