Job Description

Duroplastic George / Roofmart George is recruiting for a suitably skilled and experienced

Branch Administrator

to join our George team, supporting and attending to administrative functions for the George Region and reporting directly to the Branch Manager.

Duroplastic is a well-established South African company supplying composite materials to trade and industry as a major supplier of a wide range of materials and products in the Sub-Saharan African region; with 5 branches nationwide including Cape Town, Johannesburg, Durban, George and Port Elizabeth.

The Branch Administrator oversees the branch's administrative operations, ensures compliance with SOPs and company policies. The role includes managing petty cash, tracking attendance, coordinating stock counts, reporting to Head Office, and supporting the Branch Manager in operational and strategic initiatives. The Branch Administrator ensures operational efficiency, accuracy, and professional client service at the branch level.

Key Responsibilities

Supervise administrative support for the Branch Manager and Sales Team. Handling calls, emails, and client enquiries Preparing reports, spreadsheets, and presentations Supporting with stock counts, warehouse processes, and operational tasks such as couriers and inter-branch transfers accurate and timely record-keeping Maintain warehouse process flow and oversee internal stock transfers. Prepare comprehensive reports and presentations for Head Office. Organize operational tasks, including scheduling. Perform ad-hoc duties to ensure smooth branch operations. Manage petty cash with accurate and timely reconciliation. Track employee time and attendance and submit weekly timesheets to Head Office. Coordinate, manage, and report on stock counts (daily, weekly, monthly, quarterly, yearly); investigate discrepancies. Maintain warehouse process flow and oversee internal stock transfers. Prepare comprehensive reports, spreadsheets, and presentations for Head Office. Liaise professionally with clients and maintain strong client relationships. Ensure adherence to SOPs, company policies, and accurate record-keeping. Administer sales counter and process counter sales following due process as and when needed Process daily cash up report Handle all client card payments Ensure that delivery drivers' documentation is checked prior to delivery and collated end of day

Required Skills and Competencies

Strong leadership, organizational, and multitasking skills. Excellent written and verbal communication skills. Proficiency in MS Office (Word, Excel, PowerPoint). Solid accounting/bookkeeping knowledge, particularly in petty cash management. Attention to detail and ability to enforce compliance with SOPs and company policies. Ability to supervise junior staff and guide them effectively.

Key Performance Indicators (KPIs)

Operational Accuracy:

Ensure all branch reports, stock records, and petty cash reconciliations are accurate and complete.

Timeliness:

Submit stock count reports, timesheets, and operational reports to Head Office on schedule.

Compliance:

Achieve full adherence to SOPs and company policies across all branch operations.

Client Service:

Maintain professional, timely, and effective communication with clients; resolve queries efficiently.

Operational Efficiency:

Ensure smooth branch workflow, warehouse management, stock transfers, and administrative processes.

Problem Solving:

Investigate discrepancies or operational issues promptly and implement corrective actions.

Minimum Qualifications & Experience

Matric 5+ years administration experience Strong interpersonal skills and a customer-centric approach. Build and maintain good customer relationships. Fully computer literate Clear Criminal Record
Salary: Market related and aligned to experience and demonstrated skills.

Job Type: Full-time

Ability to commute/relocate:

George, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your expected monthly salary for this role should you be successful? What would your notice period be? What is the reason you are looking for other work opportunities? Based on the Job Spec, are you comfortable that you have the knowledge and experience to successfully fulfil the role? If successful, reference and criminal checks will be done, do you have any concerns? Why should we consider your application?
Experience:

Administration: 5 years (Preferred)
Work Location: In person