Job Description

CORE PURPOSE OF THE JOB

The purpose of this role is to provide a supervisory function of the Branch banking administration functions which includes treasury, banking administration activities, customer service, know your customer, foreign exchange, enquiries and teller functions, maintenance of the Automated Teller Machine (ATM) and the management of cash through effective management of staff.

Treasury Administration

Oversees teller and treasury cash operations, ensuring accuracy and compliance. Manages cash ordering and clearance, foreign currency handling, and secure item control under dual custody. Performs daily balancing, reconciliation, and monitors teller cash discrepancies and deposits.

Foreign Exchange

Conducts full Foreign Exchange operations per policy and exchange control rules. Manages currency availability, suspense account resolutions, and system authorisations. Handles end-of-day balancing and daily reporting via GTS.

Incoming Debit Orders

Processes and authorises new, amended, and suspended debit orders. Manages related client queries, handles rejections, and ensures cancellation of debit orders when required.

Profit Instructions

Authorises and processes profit instructions and related EFTs. Ensures accurate updates for GDA accounts, checks maturity payments, and verifies customised fees and schedules on multiple systems.

Pledges

Processes pledges in IMAL, maintains pledge records, updates third parties, and ensures proper documentation and recordkeeping of credit-linked pledges.

Transactional Banking Administration

Authorises and processes internet banking, debit card, and transactional activities. Handles reversals, profile changes, and account maintenance. Manages dormant account follow-up and ensures compliance across systems.

General Branch Administration

Supervises branch staff and daily operations, ensuring customer service excellence and compliance. Oversees EFTs, transactions, complaints handling, FICA compliance, and manages branch supplies, key registers, and client correspondence.

Staff Management

Leads and supports the Banking team through coaching, leave management, training coordination, and performance reviews. Collaborates with HR on recruitment and disciplinary actions.

Risk & Compliance Management

Ensures adherence to all internal controls and regulatory policies. Addresses audit findings, mitigates operational risk, and contributes to a compliant, risk-managed branch environment.

QUALIFICATIONS

A BCom degree or Relevant Qualifications will be required in order to meet the requirements of the role at the highest level of competence

PREFERRED EXPERIENCE

A minimum of 5-7 years of General banking experience with at least 2-3 years in a supervisory capacity.

KNOWLEDGE

Banking Systems DocuWare Understanding of Exchange Control Rulings Knowledge of the Bank's products and services Microsoft Office Understanding of training coordination and administration Understanding of policies and procedures




Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.