Job Description

:

We are seeking a dynamic and experienced boutique hotel manager with a knack for event planning to oversee the daily operations of our esteemed guesthouse, The Wesley Boutique Hotel. The ideal candidate must have a passion for delivering exceptional guest experiences and have a proven track record in hospitality management and event coordination. As the boutique hotel manager and event planner, you will be responsible for orchestrating memorable events while ensuring the smooth operation of our guesthouse.

Roles and responsibilities include but are not limited to:

- Managing and coordinating staff schedules and duties, including event staff for special occasions.

- Responding to and resolving guest inquiries and complaints promptly and professionally.

- Ensuring the cleanliness and maintenance of guest rooms, common areas, and event spaces.

- Overseeing the seamless check-in and check-out process for guests attending events or staying at the guesthouse.

- Monitoring and managing guest reservations and bookings, including those for events and special occasions.

- Implementing and maintaining initiatives to enhance guest satisfaction during their stay and at events.

- Managing inventory and ordering supplies, including those necessary for events.

- Planning, organizing, and executing various events, ranging from intimate gatherings to larger celebrations, ensuring each event meets or exceeds guest expectations.

Skills and Attributes:

- Excellent communication and interpersonal skills to liaise effectively with guests, staff, and vendors.

- Strong leadership qualities and problem-solving abilities to manage both day-to-day operations and event logistics.

- Attention to detail and ability to multitask effectively in a fast-paced environment.

- Capacity to work both independently and collaboratively as part of a team, fostering a positive work environment.

- Experience in hospitality or guest services, with a demonstrated background in event planning and management.

- Familiarity with reservation management software and event planning tools is advantageous.

Requirements:

- Must possess your own or reliable transportation and hold a valid driver's license.

- Minimum of 3 years' experience in a similar managerial position within the hospitality industry.

- Willingness to live on-site as a live-in manager.

- Flexible availability to work weekends and public holidays, as required.

- Fluency in English is essential; proficiency in other languages is beneficial.

Expected start date:

Immediate

(Urgently hiring)

Job Type: Full-time

Ability to Commute:

- Bryanston, Gauteng (Required)

Job Type: Full-time

Experience:

Hospitality: 3 years (Preferred)
Work Location: In person