Job Description

Please be informed that applications are invited for the following vacancies at our Umhlanga

Branch in KZN

Position:

Assistant Manager

Memo No:

HRJA0289

Summary of Position:

The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support advice and direct the business in all aspects of customer service that could lead the business to high levels of customer retention.Responsible for all duties that a Branch Manager is responsible for when on duty and in absence of the Branch Manager.

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Financial + Strategic

Responsible for cash and custodian of MWOS assets in the branch

Responsible for cash and cash balancing of all transfers of money in the branch

Laying and pay-out of bets

Responsible for cash shortages

Responsible for branch's biometrics

Ensure FICA compliance for all customers with specific reference to bets laid and paid

Operational

Ensuring the branch is clean and presentable to MWOS clients

Ensure accountability in respect of operating hours are strictly adhered to

Paying out of bets

Responsible for administration and paperwork including cash handover document

Responsible for safety and security of all assets

Cash takings, access to the safe and custodian of MWOS premises

Responsible for opening, closing, monthly and branch reports

Ensure related marketing and betting information displayed is current and relevant

Ensure weekly stock takes and orders are done accurately and correctly

Customer + Relationship

Ensuring branch staff provide efficient and quality customer service

Opening and closing of customer accounts in conjunction with Telebetting

Ensure customers' needs are met and that turnaround time in term so service is low

Leadership + People

Ensuring that the policies, procedures and operating instructions are implemented and followed by all employees

Ensure staff compliance with all reasonable instructions

Innovation

Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department

Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

Stakeholder engagement

Bilingual

Achieving personal work goals and objectives

Adhering to principles and values

Deciding and initiating action

Delivering results and meeting customer expectations

Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;

Record keeping skills;

Strong customer service focus

Generic Competencies:

Leadership Inter and Intrapersonal Skills Communication Skills - written + verbal Problem solving skills Accuracy + Attention to detail
Time Management Skills

Co-ordination Skills

Team Working Skills

Professionalism Honesty + Integrity Innovative Patience + empathetic

Values

Passion

Proactive

Accountability and Ownership

Change

Teamwork

Service Excellence

Minimum Requirements:

Matric with a post matric qualification being advantageous.

Desirable - 2 years' experience in a similar role.

Must be able to work shifts including nights.

Must have own transport

Job Type: Full-time

Work Location: In person

Application Deadline: 2024/12/27