Job Description

Job Overview

A well-established Bus Services Company is seeking a highly motivated and organized Booking Clerk to join our team. In this fast-paced and dynamic role, you will play a key part in ensuring the smooth operation of our daily booking activities.

Booking Clerk Responsibilities & Duties

Enter and update customer information in the booking system Answer phone calls and respond to customer inquiries in a professional manner Process and confirm bookings, making necessary changes and updates Monitor and manage the booking schedule to ensure accuracy and efficiency Prepare and generate reports on booking activity and performance Maintain a clean and organized work area, including the booking system database Adhere to all company policies and procedures, including confidentiality and security protocols Perform other duties as assigned by management
Booking Clerk Qualifications & Skills

Previous experience in a similar role Proficiency in booking or scheduling software Strong customer service background Ability to multitask and prioritize workload efficiently Excellent communication and interpersonal skills Familiarity with industry-specific booking systems Problem-solving skills and attentiveness to detail Ability to work in a team-oriented environment High school diploma or equivalent 3+ years of experience in a booking, customer service, or administrative role Excellent communication and interpersonal skills Ability to prioritize tasks, handle multiple projects, and meet deadlines Highly organized and detail-oriented Ability to work independently and in a team environment Proficient in Microsoft Office, with a focus on Excel and Word Familiarity with booking systems and databases a plus
If you meet these criteria and are interested in this opportunity, please forward your CV to hr@craigandsons.co.za.

Thank you, and we look forward to your application!

Job Types: Full-time, Part-time

Work Location: In person