Develop and execute a comprehensive security strategy to achieve agreed targets, effective planning and ensure the safety and security of the Estate.
Provide strong leadership to the security team, fostering a culture of professionalism and dedication
Establish clear goals, performance metrics, and KPIs for the security team and suppliers providing monthly updates to the EGM and Board on strengths and risk areas.
Identify security concerns that may impact BV and develop and implement plans to ensure mitigation
Conduct regular security audits and risk assessments to identify vulnerabilities and implement necessary improvements.
Ensure that security protocols and procedures are consistently followed and updated as needed
Develop and maintain emergency response plans for various scenarios, including natural disasters, security breaches and medical emergencies.
Foster positive relationships with estate residents and stakeholders by addressing their security concerns and maintaining open lines of communication
Build relationships with service providers to ensure open communication and develop escalation protocols, ensuring these are communicated to homeowners and service teams.
Develop, recommend and administer policies, procedures and processes in support of BVHOA operations through the security team.
Coordinate security efforts with other teams to ensure all areas are covered effectively
Duties & Responsibilities:KEY PERFORMANCE AREAS AND OBJECTIVESGeneral Management
Compile and monitor budgets across the security function.
Liaise with other departments to ensure that an infrastructure changes or projects include a security element.
Ensure effective record keeping of all assets, identifying areas for investment.
Develop proposals for security needs and present to the Security committee through the EGM
Report security statistics on a monthly basis, including the development of incident reports, risk areas, actions that have or are required.
Ensure the strict and fair enforcement of rules across the internal security team and external service providers.
Ensure the security team is up to date with the latest information, intelligence and plans
Ensure confidentiality within the security team on individual action plans and monitor their effectiveness.
Work with external providers to ensure quality-of-service delivery, enforcing performance in accordance with agreed standards and SLAxe2x80x99s.
Negotiate revision to the SLAxe2x80x99s as and when required both from an internal perspective as well as with providers.
Develop clear lines of communication with home owners, providing appropriate support when incidents take place as well as to the wider community.
Ensures all security-related reports or documents including incident reports, proposals and tactical or strategic initiatives are prepared and provided to the EGM timeously regarding regular security operations and any incidental matters.
Establish performance standards and SLAs for service providers related to security and ensure their adherence.
Identify security-related supplies and equipment that require purchase and develop proposals for their procurement in line with BVHOA standards..
Ensure constant improvements in service delivery through better systems, controls and ways of working.
Develop and plan protocols for special and high-risk events.
Attend meetings, professional seminars or conferences to keep abreast of changes in legislative directives, new technologies etc.
Human Resource Management
Recruit, develop, train and retain team members.
Evaluate performance and productivity.
Ensure compliance with all HR related legislative and regulatory requirements.
Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labor law and estate rules and procedures.
Security Systems Management
Responsible for all security related systems and protocols.
Identifies and proposes initiatives to the EGM.
Support the team to ensure the security systems ongoing general maintenance and protection.
Support the team to manage critical spares for immediate repairs.
Source and recommend preferred contractors and obtain approval from the EGM and develop proposals for Board sign off.
Engage with external service providers to ensure the continuity of their services, building and developing stronger relationships.
Asset Management
Implementing security measures to protect facilities and assets from theft or damage, including lighting systems and perimeter
Manage all BVHOA security related assets in terms of their life cycle by ensuring the team conduct continuous condition assessments.