Job Description

Description

PURPOSE OF THE JOB

To provide functional and administrative support for the Business Information Services Department in the System Development environment.

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Participate and comply with SHEQ requirements (SHEQ Toolbox)

CUSTOMERS

• Ensure Customer Satisfaction

BUSINESS PROCESSES

System Development:

• Develop and modify programs, reports, and scripts based on defined specifications with some direct supervision.
• Troubleshoot program problems and failures and work with specialists to resolve issues.
• Develop and modify technical documentation to support application maintenance, operations and end-user training.
• Assist with Systems training.
• Identify and justify site-specific variations including reports, developments, interfaces etc.
• Manage and execute testing of changes.
• Provide general level 1 support to end users.

Office Support:

• Assist BIS Specialists with master data administration.
• Manage user access/authorisations to Systems.
• Maintain the Systems Support office function, including:
• Assist in the 24 hour support function to the end-user.
• SYSDEV portal content administration
• Documentation
• Templates
• Project Management and Support methodologies
• Audits, Governance, controls and registers
• Coordination on Management of Change documentation and communication

BEHAVIOURAL COMPETENCIES

• Initiative
• Managing Work
• Results Orientation
• Work Standards
• Interpersonal Skills
• Communication
• Adaptability
• Safety Awareness
• Contributing to team Success.

WORKPLACE COMPETENCIES

Skills:

• Microsoft Programs
• Samancor Chrome Systems (BIS SysDev Systems)
• Maintain health, safety and security within the internal environment.
• Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
• Apply problem solving strategies.
• Use computer technology to research a computer topic.
• Apply the principles of Computer Programming
• Apply the principles of supporting users of local area networks.

Knowledge:

• Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment.
• Demonstrate an understanding of the business requirements.
• Demonstrate an understanding of IT Policies and Procedures
• Explain computer architecture concepts.
• Demonstrate an understanding of Computer Database Management Systems
• Demonstrate an understanding of testing IT systems against given specifications.
• Demonstrate an understanding of creating multimedia/web-based computer applications with scripting.
• Describe the types of computer systems and associated hardware configurations.
• Demonstrate an understanding of the principles of developing software for the internet.

Requirements

Minimum qualifications

• Grade 12 / N3 (Maths and Science)
• 3 Year Diploma in Software Development

Closing Date: 28 June 2023.

Work Level

Student/Graduate

Type

Temp

Salary

Market Related

Duration

Short Term

EE Position

No

Location

Mpumalanga

Samancor Chrome