Billing/collections Agent
Cape Town, Western Cape, South Africa
Job Description
About the Billing Agent position
Billing Agent responsibilities are:
Billing Agent | Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management:
- Updating Customer records
- Account activations/cancellations
- Account payment management:
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent accounts
- Excellent verbal and written communication skills
- Discipline/respect for confidentiality
- Great attention to detail
- Problem-solving ability
- Strong administrative skills
- Multi-tasking and Time Management
- Excellent analytical abilities
- Customer service driven and brand awareness
- At all times efficient and helpful
- At all times friendly and polite
- At all times, the patient
Qualifications and Experience
- Matric
- 2+ Years of customer service experience within a Billing environment
- Excel experience (basic)
- Excellent verbal & written communication skills in English and Afrikaans
- Willing to work shifts (including weekends & public holidays)
- Reliable transport
- Excellent command of English
This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.
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Job Detail
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Job IdJD1441340
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned