Job Description

Exciting Opportunity: Billing & Collections Administrator - Join Our Expanding Finance Team
Are you a skilled finance professional who thrives in a fast-paced environment, loves working with numbers, and takes pride in delivering accurate billing and effective collections? We're looking for a Billing & Collections Administrator who is detail-driven, resilient, and passionate about ensuring accurate invoicing and timely payments that keep our business moving forward.
With a collaborative team and a company in a strong growth phase, this is your chance to make a measurable impact, take ownership of a high-volume billing and debtor portfolio, and contribute to the financial success of one of the Western Cape's most dynamic organisations.
About Us
The Faircape Group is a leader in diverse sectors including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management.
Why Join Faircape?
At Faircape, we don't just offer jobs - we build careers. Here, you'll:

• Manage large-scale billing and collections cycles across multiple business units.
• Contribute directly to cash flow optimisation and financial accuracy.
• Work in a collaborative, high-performing team where your contributions truly matter.
• Enjoy above market-related salaries and long-term career growth in a stable, respected organisation.

We Offer

• Quarterly performance bonuses - Your results are rewarded.
• Competitive above market-related salaries
• Long service leave - We value and reward loyalty.
• Onsite Barista - Free coffee to keep you energised ?
• Subsidised vending machine snacks
• Discounted Faircom ISP packages
• Flexible working hours (06:30 - 18:30)
• Subsidised parking

Key Responsibilities
Billing

• Processing and issuing accurate monthly invoices across multiple entities.
• Verifying billing data, usage reports, and supporting documentation before finalising charges.
• Ensuring correct allocation of payments, credits, adjustments, and billing corrections.
• Reconciling customer accounts and maintaining clean, correct, and up-to-date ledgers.
• Managing billing queries and resolving discrepancies promptly to avoid payment delays.
• Preparing month-end billing summaries and reports for management.

Collections

• Managing the full collections cycle, from issuing statements to securing timely payments.
• Managing 150-250 active accounts across various industries.
• Proactively following up via calls, emails, and reminders to reduce overdue balances.
• Building strong professional relationships with clients to promote compliance and retain goodwill.
• Negotiating settlements and payment arrangements in line with company policy.
• Preparing documentation for legal, external collection partners, or bad-debt handovers when necessary.

Reporting & Administration

• Producing accurate debtor age analysis reports and monitoring overdue trends.
• Maintaining detailed notes, logs, and documentation on all client interactions.
• Ensuring compliance with internal policies, POPIA regulations, and financial controls.

Requirements
Qualifications

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge

• Proven experience in a billing and/or collections role.
• Strong reconciliation experience.
• Experience in Xero (advantageous).
• Advanced Excel skills (non-negotiable).

Skills & Attributes

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Strong understanding of debtor management and payment behaviour.
• Excellent negotiation and problem-solving abilities.
• Ability to resolve billing discrepancies efficiently and professionally.
• Strong customer service mindset with the ability to maintain firm but positive client relationships.
• Highly organised with exceptional attention to detail.
• Able to work independently while contributing effectively to a team.
• Clear and professional verbal and written communication.
• Resilience, persistence, and confidence when following up on outstanding accounts.

Specific Requirements

• Solid and positive written references
• Clear health record
• Clear credit record
• No criminal record

Working Hours:
Standard hours are Monday to Friday, 08h00 - 17h00, with a 45-minute lunch. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.
Location:
Our modern offices are conveniently located opposite Cavendish Square in Claremont, Cape Town.
Apply Today!
If you're ready to bring your skills to an expanding team that values dedication, accuracy, and growth - especially in the vital healthcare sector - we'd love to hear from you.

Skills Required