Job Description

Key Responsibilities
Benefits Program Delivery & AdministrationSupport the execution of benefits programs, including health, retirement, and wellness offerings. Administer benefits for joiners, leavers, and life event changes across designated countries. Ensure benefits are administered in alignment with benefits programme rules and regulatory requirements. Maintain accurate records and process updates in HRIS, payroll, and benefits administration systems. Coordinate annual activities such as open enrollment, plan changes, and employee communications. Support the delivery of global benefits programs and harmonization initiatives in the region.

Vendor & Claims CoordinationAct as a liaison with benefits vendors to resolve administrative issues and ensure service delivery. Facilitate claims processing and manage escalations related to coverage or service discrepancies. Monitor vendor performance against SLAs and escalate issues as needed. Reconcile vendor invoices with employee records and ensure timely payments.

Employee Support & CommunicationsProvide front-line support to employees on benefits-related inquiries via email, phone, and chat. Assist employees with enrollment, life event changes, and claims navigation. Develop and maintain clear communication materials and FAQs. Support open enrollment campaigns and employee education initiatives.

Data Management & ComplianceEnsure accurate data entry and updates in HRIS and benefits systems. Conduct regular audits to maintain data integrity and resolve discrepancies. Support census and membership data collection for renewals and reporting. Assist with compliance documentation and support internal and external audits.

Reporting & BillingGenerate reports on benefits utilization, enrollment trends, and vendor performance. Support data analysis for benefits harmonization and renewal projects. Coordinate with Finance and Payroll to ensure accurate deductions and billing reconciliation. Contribute to benefits system upgrades and process improvement initiatives.

QualificationsBachelor's degree in Human Resources, Business Administration, or a related field. 1-3 years of experience in benefits, HR, or compensation program administration. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Proficiency in HRIS systems, payroll platforms, and Microsoft Excel. Fluency in English (written and spoken) is required. * Experience working in a regional or global environment is a plus.