Job Description

The BDO is responsible for monitoring alarms and CCTV systems, reporting incidents, and ensuring effective communication with operational teams, clients, and local authorities. The role requires high attention to detail, excellent communication skills, and the ability to remain calm under pressure.
Minimum Requirements:
Matric / Grade 12 (NQF Level 4)
PSIRA Grade C registration
Computer literacy
Exceptional verbal and written communication skills
Strong telephone etiquette
Technical knowledge of alarm systems, CCTV, and two-way radios (beneficial)
Ability to analyze body language and risk behavior (beneficial)
Key Duties:
Reporting:
Record and hand over incidents in the Occurrence Book (OB)
Submit weekly and monthly reports including details on alarms, incidents, and site security
Notify relevant personnel of issues and follow up on resolutions
Monitoring & Response:
Monitor CCTV and alarm systems 24/7
Evaluate suspicious activity and dispatch the closest response unit
Coordinate with operational teams and escalate critical issues
Maintain oversight of CPI vehicle movements and operational systems
General:
Liaise with clients, management, and staff
Handle incoming calls and direct them appropriately
Respond to client-reported incidents and coordinate task team deployment
Key Competencies:
Teamwork, communication (oral & written), customer service
Analytical thinking and problem-solving
Stress management and personal reliability
Additional Responsibilities:
Adhere to Health & Safety policies, using equipment safely and reporting hazards
Maintain a professional appearance in line with the Dress Code Policy
Uphold Quality Management System (QMS) standards and contribute to continuous improvement
Participate in mandatory training programs to meet service standards