Job Description

Position summary
Industry: Wholesale & Retail Trade
Job category: Customer Service
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
MAIN PURPOSE You must be target-driven and passionate about beauty to deliver exceptional customer service in a specialized beauty environment. You must also be able to sell products across brands to any customer.
Job description
KEY RESPONSIBILITIES
Demonstrates customer service through customer promises

• No customer unseen or unserved
• Identify customer needs to provide optimal service by
• Takes responsibility for serving the customer and finding solutions to customers' queries.
• Actively manage the client registry by sourcing new customers and managing existing
• Approach all customers and offer assistance in the beauty department.

Applies selling skills

• Meets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products.
• Offers alternatives to the customer if merchandise is not available.
• Achievement of sales and unit targets
• Creating and Managing beauty events.

Effective management of stock

• View and print reports to better understand stock movement and department growth.
• Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners
• Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place.
• Ensures stock rotation is in place within the department.

Demonstrates product knowledge and standard

• Identifies the location of products in their department.
• Develops in-depth product knowledge to deliver excellent product knowledge to the customer.
• Maintains specialized areas to meet and exceed operational excellence standards.

Adheres to shopkeeping disciplines
xc2xb7 Maintains hygienic, safe and well-organized sales floor and back areas.
xc2xb7 Maintains specialized areas to meet and exceed operational excellence standards.
Minimises Shrinkage

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
• Understand and apply Red Flag processes where applicable.
• Ensures a buddy system is in place in your area.
• Awareness of suspicious activity in your area
• Report suspicious individuals in your area to security or management.

Demonstrates personal leadership

• Demonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping.
• Attends/is informed of the game plan/team meeting to know the day's focus.

Minimum requirements
Technical Skills:

• Preferably Grade 12 or equivalent NQF level
• Minimum of 2-5 years retail experience
• Minimum of 2- 5 years as a Beauty Consultant in role
• Experience in generic beauty selling highly advantageous.
• Experience in working and achieving beauty sales targets highly advantageous
• Willing and able to work different shifts

Behavioural Skills:

• Passion for the Brand and Customers
• Passion for the Customer - establish lifelong relationships with our customers
• Passion for Retail and Selling
• Living the Brand': Personal leadership and attitude to work i.e., 'the difference'
• Versatile communication skills
• Planning and Organising and Personal Effectiveness
• Thinking Strategically and Commercially
• Delivering High Performance
• Making Insightful Business Decisions and having an Innovative Merchant Mindset