Job Description

Listing reference:

021453

Listing status:

Online

Apply by:

17 September 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Others: Education and Training

Location:

Woodmead

Contract:

Permanent

Remuneration:

Market related

EE position:

Yes

About our company

Clicks Group

Introduction

This role primarily focuses on training. Developing and preparing training content as per category of training. Contribute to the learning development

Job description

Key Tasks and Responsibilities

Conduct Theory & Practical Training (Online & Classroom) as per the Training Calendar for new and existing Sorbet citizens Timeous marking of theoretical assessments after training completed and results captured into Teams. Regular scheduling of Talk Shows in region / stores allocated. Guidance and support offered to allocated AM's and FP's Design and implementation of in-house training and coaching sessions Updating of theoretical assessments and corresponding memorandums relevant to training manuals, overseeing all existing material. Responsible for the organization and implementation of education support' for the Citizens as well as Educators Participate in Train-The-Trainer to up-skill trainers as per business needs. Research of upcoming trends in the industry & implementation into training, overseeing all educators are incorporating trends and techniques to training aligned with the Sorbet way. Support The Sorbet Academy by offering and presenting Career / Self Branding presentations. Support The Sorbet Academy by assessing learners as required who apply for RPL. Create and roll out of training programs aligned with the Academy for RPL Learning and adapting the course curriculum. Implement the education policies and procedures (i.e. staff appearance, adherence to work hours, teaching techniques etc for country/region education facilities). Ensure students are correctly enrolled with the college and awarding bodies. Maintain course records, and plan schemes of work, lesson plans and assessment plans. Act as internal verifier in line with college policy and liaise with external verifiers. Pay due attention to the principles of effective learning such as developments, learning styles, equality of opportunity, differentiation, and support for students with learning difficulties and/or disabilities. Maintain records of progress and co-ordinate reporting to interested parties. Contribute to curriculum development and learning resources. Maintain an up-to-date knowledge of developments in the relevant subject/course. Participate, as a team member, in the development of teaching methods and strategies towards an ethos of continuing improvement Carry out Quality Assurance and Self-Assessment procedures in line with The Sorbet Academy's Quality Policy Provide monthly feedback reports including financial tacking of student fees and expenses. Attend all departmental meetings. Respond to emails within a 48-hour time frame. Detailed stock takes to be conducted as per the department calendar. Testing and reviewing of new product launches. Printing of Training Registers, Manuals and Feedback Forms etc. Problem Solving and support FP and GR team in the resolution of complaints. Timeous response to email / telephonic queries (48-hour response time) Willingness to perform other duties assigned by management.

Minimum requirements

Education and Experience

Degree, Diploma, or relevant qualification in Beauty therapy / Somatology At least 2 years training, recruiting and development experience. Facilitators, Assessors and Moderators * Be proficient in Microsoft Office