Job Description

A vacancy exists for a

Base Retention Administrator

within the VAS and Card division

, Kazang

, in

Century City

,

Cape Town.

The ideal candidate as a Base Retention Administrator will be required to work with substantial amounts of data and work independently as well as a member of a team.

Key Responsibilities include, but are not limited to:

Managing daily, weekly, and / or monthly reports that show the effectiveness of the various sales representatives. Taking messages and emailing them to the relevant staff members where necessary. Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel. Distributing said reports in the form of dashboards to the relevant sales manager. Using reports to identify devices that stop trading. Escalating these to the relevant salesperson / field technician for follow up. Dispatching Field Technicians. Ensure that any issues related to this are resolved satisfactorily be escalating to the relevant department head. Facilitating monthly boot stock and warehouse stock takes. Receiving and sending faulty devices. Facilitating and arranging shipments via courier services. Management of office facilities, i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales manager and reps with travel requirements. Any ad hoc administration as required by the company.

To be considered for this position, the following requirements must be met:

Matric / Grade 12 qualification. Any relevant tertiary qualification. 1-2 years' experience working in sales, sales support, or administrative roles. Must be able to read a dashboard with sales figures.

Technical Competencies:

Computer literacy - MS Office Suite. * Must have knowledge of a CRM system.