Job Description

Barista Trainer Specialist / Operator

Purpose of the Role

The Barista Trainer Specialist / Operator is responsible for driving coffee excellence, barista capability, and in-store execution across the network. This role ensures consistent product quality, adherence to brand standards, and the development of baristas and store teams through training, coaching, and hands-on operational support.

Key ResponsibilitiesCoffee & Product Quality

Ensure consistent preparation and presentation of all coffee and beverage products in line with brand standards Maintain and reinforce coffee recipes, extraction standards, milk texturing, and latte art expectations Conduct regular in-store quality checks and taste evaluations Support stores in improving consistency, speed, and quality during peak and off-peak periods
Training & Capability Building

Deliver barista training (new starter, refresher, and advanced levels) Certify baristas against brand standards and training criteria Coach baristas and store leaders through on-the-job training and feedback Support the rollout of new products, equipment, or processes
Operational Support

Provide hands-on operational support in stores when required Assist franchisees and managers with staffing gaps, skills development, and operational challenges Support store openings, re-openings, and relaunches Reinforce food safety, hygiene, and equipment care standards
Brand & Standards Compliance

Ensure compliance to barista standards, uniform, hygiene, and workstation setup Support audit follow-ups related to coffee quality and barista execution Identify gaps and work with store teams on corrective actions
Franchisee & Team Engagement

Build strong working relationships with franchisees, managers, and baristas Act as a brand ambassador, representing the values and standards of the business Provide constructive, supportive feedback aligned to PCR and brand expectations
Key Skills & Competencies

Strong coffee knowledge and hands-on barista experience Ability to train, coach, and motivate teams High attention to detail and quality standards Strong communication and interpersonal skills Problem-solving mindset with a practical, solutions-focused approach Ability to work independently and travel between stores if required
Experience & Qualifications

Proven experience as a senior barista, barista trainer, or coffee specialist Experience within a QSR or franchised coffee environment (advantageous) Coffee certification or equivalent practical experience (preferred) Understanding of food safety and operational standards
Key Success Measures

Improvement in coffee quality and consistency across stores Barista certification and skill progression Audit and quality score improvements Positive franchisee and customer feedback Effective rollout of training and standards initiatives

REQUIRMENTS:

Drivers License Must have own reliable car
Job Type: Full-time

Pay: R18000,00 - R30000,00 per month

Work Location: In person