Job Description

Requisition Details & Talent Acquisition Contact
REQ ID: 142524 - Michelle Thabethe
Location: Sandton
Cluster: Group Finance - Corporate Real Estate Hospitality
Closing date: 22 October 2025
Job Family
Administration, Operations and Facilities
Career Stream
Canteen
Leadership Pipeline
Manage Others
Job Purpose
The Banqueting Coordinator is responsible for planning, organizing, and executing events in the Nedbank dining rooms and 135 Rivonia Campus as well as provide quality and accurate administrative support services. This includes management of financial and stock aspects as well as event logistics, coordinating with clients/internal department as well as external service providers to ensure seamless service delivery.
Job Responsibilities

• Effective communication and responsiveness in dealing with clients and vendors
• Create new, capture and confirm existing bookings
• Update function schedule
• Capture requirements for the kitchen and other areas
• Function management - Build and maintain relationships and service delivery between dining rooms, catering team, internal stakeholders and vendors through collaboration, meetings and daily interactions
• Welcome guests and manage the flow of events in the dining rooms and common areas
• Oversee the running of all events from start to end
• Monitor customer feedback through surveys, NPS (Net Promoter Score) and daily interactions with clients to identify areas of strength and development
• Meet client needs by displaying subject matter expertise in hospitality industry and providing guidance and understanding of client requests
• Manage and monitor hospitality team output through performance, capacity planning, overtime as well as work and resource allocation
• Ensure recovery of all costs for services rendered: Create, capture, receipt and flip invoices for events on Ariba
• Prepare month-end reports: Finance billing close off, Opcom report, beverage variances
• Financials: work close with the financial officer for budget and forecasting
• Place all beverage orders with suppliers for the NDR and business unit requests
• Beverage, equipment and smalls inventory control
• Assist clients and suppliers with Ariba
• Assist suppliers with outstanding payments and statements recons
• Identify improvement/change opportunities to systems, procedures and standards
• Enhance quality of decisions and solutions through evaluation against current industry best practices and client requirements
• Random benchmarking and cost comparison exercises with other suppliers and establishments/corporates

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Tertiary qualification in hospitality management, food & beverage or hotel management

Minimum Experience Level

• 5 years experience in hospitality and catering industry

Technical / Professional Knowledge

• Event and project management
• Budgeting
• Business administration and management
• Client Service Management
• Consumer behaviour
• Employee training/development
• Operational planning
• Principles of project management
• Governance, Risk and Controls
• Service level agreements
• Strategic planning

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Customer Focus
• Influencing
• Driving for Results

Skills Required