Job Description

Our client is a prominent player in the credit repair sector, dedicated to helping individuals achieve financial independence. We are looking for a skilled Back Office Manager to join our dynamic team.

Position Overview:

As the Back Office Manager, your role involves overseeing the daily operations of our debt counseling team, ensuring smooth management of client accounts under debt review. You will focus on administrative tasks, team coordination, and compliance with industry standards. This position requires strong leadership, problem-solving skills, and a dedication to exceptional customer service.

Responsibilities:

Team Management:

• Guide and supervise a team of debt counselors and payments staff.
• Establish performance targets, conduct regular evaluations, and offer coaching to help team members meet objectives.
• Promote teamwork and professional growth within the team.

Debt Review Process:

• Monitor the debt review process, ensuring compliance with legal requirements.
• Review client applications for accuracy and completeness.
• Coordinate with debt counselors to assess clients'' financial situations effectively.
• Support debt counselors in managing client accounts under debt review.

Client Account Management:

• Maintain accurate client records with a focus on confidentiality and data security.
• Monitor and allocate payments from clients to creditors promptly.
• Collaborate with the payments team to resolve payment issues.

Compliance and Reporting:

• Stay informed about industry regulations and ensure operational compliance.
• Prepare reports on key performance indicators and team productivity.
• Implement efficient systems to enhance operational efficiency.

Relationship Management:

• Build strong relationships with creditors for effective communication.
• Collaborate with external stakeholders to facilitate the debt review process.

Requirements:

• 3 years of experience as a back office manager in a debt review setting.
• Deep understanding of the debt review process.
• Familiarity with Simplicity CRM (Advantageous).
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional problem-solving skills.
• Proficiency in debt review software and MS Office.
• Strong communication and interpersonal skills.
• High ethical standards and commitment to data protection.

Benefits:

• Competitive salary, incentives, and commissions.
• Comprehensive health benefits.
• Company pension fund.
• Canteen allowance.
• Professional development opportunities.
• Supportive work culture.

If you are a dedicated Back Office Manager with experience in the debt review industry, we invite you to apply. Join our client in empowering individuals toward financial wellness and success.

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