Job Description

Bachelor of Social Science (General) - Client Engagement / Sales Consultant

National Debt Advisors (NDA)

Location:

Cape Town (On-site)

Job Type:

Permanent

Environment:

BPO / Outbound Contact Centre

Put people skills to work in a high-impact, performance-driven environment.

Are you a

Bachelor of Social Science graduate

with a strong interest in

people, behaviour, and communication

? Are you comfortable working in a

fast-paced BPO contact centre

, engaging with consumers telephonically and working toward clear performance targets?

National Debt Advisors (NDA) is recruiting

Social Science graduates

to join our

outbound financial services contact centre

, where communication, empathy, and resilience directly influence outcomes for both clients and the business.

This role is ideal for graduates who want

practical exposure

to client engagement, performance environments, and regulated financial services -- not purely academic or back-office work.

About the Role - BPO Contact Centre Environment

This is a

high-volume outbound contact-centre role

operating within a structured

BPO model

. You will spend the majority of your day

on the phone

, engaging with consumers who have expressed interest in financial assistance.

You will work within:

Defined

dialler systems

Structured

scripts and call flows

Clear

daily, weekly, and monthly performance targets

Quality assurance and compliance frameworks
Performance is measured across

call activity, quality, and engagement effectiveness

.

What You'll Do

Make

outbound calls

to consumers in a contact-centre environment Engage clients professionally, actively listening and guiding decision-making Apply empathy and communication skills to build trust and clarity Explain regulated financial processes in plain, understandable language Work within

structured processes, targets, and KPIs

Capture accurate client information on CRM and dialler systems Deliver

professional, compliant interactions

at all times Collaborate with Team Leaders, QA, and performance teams to improve outcomes
Who This Role Is For

This role is suited to graduates who:

Hold a

Bachelor of Social Science

(e.g. Sociology, Psychology, Behavioural Studies) Are comfortable working

full-time in a contact-centre / BPO environment

Enjoy engaging with people telephonically Can handle repetitive calling with consistency and professionalism Thrive in

performance-measured environments

Are resilient, coachable, and motivated to improve Want real-world exposure to client-facing, commercial operations
No prior contact-centre experience is required --

communication ability, attitude, and phone readiness are essential

.

Skills & Competencies

Strong verbal communication and active listening Empathy and emotional intelligence Professional telephone manner Resilience and stamina in a high-call-volume environment Ability to work to scripts, processes, and quality standards Time management and discipline Willingness to be coached and performance-managed
What We Offer

Permanent,

on-site BPO contact-centre role

in Cape Town Competitive graduate-level remuneration Full training on: Outbound contact-centre fundamentals Financial services processes Compliance and quality standards Exposure to real-world application of social science and behavioural skills Career progression into: Senior Consultant Quality Assurance Training & Coaching Performance or Team Leadership roles Structured management support and clear performance expectations
Job Type: Permanent

Pay: R8000,00 - R25000,00 per month

Application Question(s):

Which best describes your qualification? This role requires daily outbound calling in a BPO contact centre. Are you comfortable working on the phone for most of the day? How confident are you engaging with people you don't know over the phone? How do you believe your Social Science background will help you in a phone-based client engagement role?
Work Location: In person