Job Description

We're looking for a dynamic Telesales Team Leader to lead, motivate, and develop a high-performing telesales team in a fast-paced contact center. Drive sales, coach talent, and shape a motivated team that consistently achieves outstanding sales performance.

JOB RESPONSIBILITIES:

Leadership & Performance:

+ Lead, motivate, and guide the telesales team to achieve targets and KPIs.
+ Monitor performance and implement strategies for improvement.

Coaching & Development:

+ Identify skill gaps and provide training, mentoring, and coaching.
+ Foster a culture of learning, accountability, and growth.

Operations & Compliance:

+ Manage attendance, engagement, and adherence to company policies.
+ Oversee team wellness and maintain morale.
+ Ensure compliance with sales processes and operational standards.

Performance Support:

+ Conduct performance assessments and implement corrective actions.
+ Support disciplinary processes when necessary.

Customer & Sales Management:

+ Guide the team through the sales process and ensure quality client interactions.
+ Handle escalated client queries professionally.
+ Develop strategies to increase conversion rates and sales performance.

Reporting & Collaboration:

+ Prepare accurate performance reports and sales forecasts.
+ Collaborate with other departments to streamline processes.

MINIMUM REQUIREMENTS:

Matric / Grade 12 (essential) Minimum 18 months' experience as a Telesales Team Leader in a telecommunications call centre Proven success in leading high-performing sales teams Strong understanding of B2B telecommunications sales (preferred) Excellent communication, leadership, and interpersonal skills Proficient in sales reporting and performance analysis

WE OFFER:

Great Working Hours -

Monday to Friday - 8 am - 5 pm

Lucrative salary

with

uncapped commission.

Based in the hub of Roodepoort with easy access to public transport.*


Shape the Future of Sales - Your Leadership Starts Here.



We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.


Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.