Job Description

The Campaign Manager for the Yell UK Lead Generation campaign is responsible for end-to-end performance, leadership, and client delivery across the campaign. This includes building and leading a high-performance outbound team, managing client expectations, driving operational excellence, and ensuring that daily, weekly, and monthly KPIs are consistently met or exceeded. You'll lead a team of Team Leaders and agents to deliver a seamless customer experience and high quality leads to Yell's UK Sales Consultants. You are the central point of contact for client communication and internal performance delivery and play a key role in aligning people, processes, and priorities to achieve success. Campaign Performance & Delivery Own overall campaign performance and outcomes -- including contact rate, talk time, conversion, transfer quality, and agent productivity. Proactively monitor performance trends using live dashboards and reporting tools to make fast, informed decisions. Identify and act on campaign risks and opportunities, course-correcting with urgency when needed. Leadership & Team Management Lead, develop, and mentor a team of Team Leaders, ensuring a high-performing, engaged culture. Implement structured routines (stand-ups, coaching cycles, WBRs) to maintain focus, energy, and accountability across the campaign. Champion continuous improvement through real-time coaching, feedback loops, and a performance-driven culture. Client & Stakeholder Engagement Act as the key point of contact for the client (Yell), ensuring transparency, regular updates, and trust-based relationships. Present performance insights, root causes, and proposed actions confidently in client sessions. Translate client expectations into operational execution, ensuring clear alignment across the team. Operational Excellence Collaborate with QA, Training, and Workforce Management to ensure seamless onboarding, learning, and delivery. Drive data accuracy, compliance, and process adherence at all levels of the operation. Partner with internal support teams to ensure the campaign is resourced, equipped, and supported for success. Experience & Skills Required: Minimum 3 years of contact centre leadership experience, with at least 1-2 years in a Campaign Manager or equivalent senior operations role. Experience managing UK-based B2B or B2C campaigns (lead generation preferred). Proven ability to lead large teams (30+ agents), through Team Leaders, in a fast-paced, target driven environment. Strong commercial acumen with the ability to interpret data and drive measurable improvement. Excellent stakeholder management skills - confident, structured, and client-facing. Familiarity with CRM systems, dialers, QA tools, and reporting dashboards (e.g., PowerBI). High attention to detail, strong time management, and ability to thrive under pressure

Job Type: Full-time

Work Location: In person