Job Description

Bring your possibility to life! Define your career with us





With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary To manage customer debt through effective and efficient collections tactics to minimize loss to Absa AVAF accounts. This involves negotiating repayments from customers with the objective of rehabilitating customer accounts before they deteriorate further into delinquency. Cure complex/ delinquent accounts and reduce volume inflow to Collections.

• Monitor clientxe2x80x99s performance on a continuous basis flagging risk indicators.

• Create and maintain a detailed due diligence record of the debtorxe2x80x99s portfolio, detailing what facilities the clients have, so that information is readily available for reporting purposes.

• Monitor and report boundary events in terms of Credit Risk and Operational Risk.

• Identify the need for a meeting between high-risk clients, Credit and Senior Risk Manager.

• Proactively identify problematic / high risk clients and advise The Senior Risk Manager accordingly, with a view to managing the clients and providing specialist input and implementing loss preventative measures i.e., EWL Reports and IFRS 19.

• Action and manage arrears on all live accounts, following up on arrears and ensuring that the AVMS and Fleet Card Book does not run into 90-day arrears buckets. Contact clients in need for rectification.

• Manage and work closely with the AVMS Debtors Team to resolve all unposted / unallocated funds ensuring that all debits / charges etc. that are not relevant to clientsxe2x80x99 accounts are reversed and accounted for in line with Policies and Procedures.

• Ensure effective and efficient execution of a risk mitigation protocol aimed at Pro-active Impairment Management.

• Consider and recommend the obtaining of additional Security i.e., Guarantees and / or any other tangible security deemed appropriate to reduce risks.

• To be accountable for the overall performance, standards, and quality in debt collection area, being the area of accountability.

• To ensure appropriate information sharing and documents with customers in accordance with legislation and compliance.

• To ensure continuous and consequential reporting of potential/ actual reputational risks to AVMS, Legal, RB Collections and the Group, this may occur during day xe2x80x93 day interaction with clients.

• To locate customers in default and deal face to face with them to create context and attempt cost effective recovery of any and all amounts due and collection of arrear instalments with a view to minimize the loss / risk for the bank.

• Liaise with internal functional units (Collection Units) and stakeholders (Business) to inform them of the outcome of findings in order to suggest an approach on the collectionxe2x80x99s strategy, asset validation and recovery of assets.

• Complete daily plaining and prioritisation in terms of risk models with a view to executing effective and efficient collections methods.

• To liaise, network and engage with all the relevant stakeholders internally and externally to propose the best fit solutions for AVMS / ABSA and their customers (e.g., Collections Department, Debt Review, Legal Departments, Debt Counsellors etc.).

• To ensure a portfolio approach is adopted with regards to distressed customers when engaging to optimise effectiveness and efficiencies.

• To take responsibility for daily and monthly performance in terms of laid down measurement criteria and agreed objectives.

• Make well informed decision based on information gathered from the customer with the intent of minimising arrears and bad debts and to retain clients who are experiencing temporary problem.

• Explore new, improved, and alternative ways of debt recovery to the benefit of AVMS & ABSA.

• Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.

• Adhere to AVMS and ABSA Bankxe2x80x99s Credit Policies and Procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.

• Pro-actively manage credit risks associated with the portfolio of clients and their related products.

• Ensure regular engagement with relevant business units (e.g., Legal Department, Debt Review, secured and unsecured collection / secured lending business) to support all stakeholder to further understand, interpret and manage risks associated with the customers in the portfolio, be it existing or new matters.

• Resolve and execute in accordance with all legislation to offer effective and efficient services to customers to not only render appropriate services but also safeguard AVMS & ABSAxe2x80x99s interests.

• Liaise and prioritise with internal stakeholders to act in accordance with associated risk and exposures to limit and any possible losses to AVMS & ABSA.

• Adhere to all applicable Service Level Agreements (SLA & MOUxe2x80x99s) in order to ensure an effective and efficient service.

• Responsible for assisting team members as and when required to execute day to day activities relative to area of expertise.

• Create a supportive climate within the team by sharing ways of execution and ideas to enhance effectiveness.

• Maintain communication channels with team members, stakeholders, and management.

• Client visitations are to be prepared for and to effectively demonstrate the arears of concern, arrears/ excesses and have a plan of action in place to ensure recovery of all outstanding amounts, together with effective management tools being in place to follow up and close out of all arrears and excesses timeously.

• Maintain thorough, accurate and up to date credit files / records on a client level, which include all client related communication, action plans and proof of recovery.

• Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.

• Develop supportive relationships with colleagues and create a sense of team spirit.

• Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.

• Develop and maintain contacts with Specialists in other areas of RB, CIB, and the entire ABSA Group.

• Keep abreast of regulatory changes through regular training.

• Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.

• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to AVMS / ABSA's values and vision.

• Understand and adhere to all legislative and compliance requirements related to Risk Mitigation, Debt Rehabilitation and Collections (e.g., NCA, CPA, Insolvency Act, Estate Act, Companies Act, etc.)

• Adherence to minimum standards in terms of compliance training.

• Conduct research and regularly share information with colleagues so that existing knowledge and skills with regards to legal and regulatory requirements are continuously updated.

Education
National Diplomas and Advanced Certificates: Banking

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised