Job Description

Job Overview:

As a AutoRetention Junior Representative, you will be responsible for updating customer and vehicle records, conducting CSI ratings and if required, assist customers with workshop bookings. You will be expected to complete call and data updates as required.

Responsibilities:

The duties/tasks of the function include but is not limited to:

Conduct all tasks in a professional manner. Make outbound calls to respective customers and report on feedback and customer data amendments. Make workshop bookings for respected dealers. Meet daily and monthly targets. Submitting reports to customers Support in other team processes Manage incoming emails and calls. Follow up and give feedback on all client queries. Look for opportunities to up sell products. Manage all relevant administration processes. Deliver a high level of professionalism to all clients. Gain an understanding of systems required for the role.
Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.

Inherent Requirements of the Job:

Comprehensive customer service experience. A conscientious and responsible working attitude Ability to work within deadlines Fully computer literate. Target driven. Professional communication skills in English and Afrikaans (both written and verbal). Able to work in a team as well as independently. Proficient in MS Office. Punctual. Excellent attention to detail Innovative and driven to learn. Ability to work in a high-pressure environment. Dedicated to giving excellent customer service. Strong affiliation to the company values.
Job Types: Full-time, Permanent

Pay: R8000,00 - R10000,00 per month

Experience:

Customer Service: 1 year (Preferred)
Language:

* English & Afrikaans (Preferred)