Job Description

Duties include

• Lead by example: work on vehicles and actively participate in workshop operations
• Diagnose, test, and repair gearboxes, differentials, clutches, and drivetrains
• Ensure accurate and safe workmanship
• Ensure quality control
• Monitor and improve workshop productivity
• Mentor and lead a team of technicians
• Manage customer service and act as a service advisor when required
• Oversee workflow scheduling, resource allocation, and inventory management
• Implement process improvements to enhance efficiency and output
• Report to the Owner
• Oversee all workshop operations, ensuring adherence to safety and quality standards.
• Allocate jobs, monitor progress, and maintain workflow efficiency.
• Prepare accurate quotes, calculate labour and parts costs, and manage vehicle bookings.
• Ensure timely completion of jobs while maintaining high levels of customer satisfaction.
• Maintain workshop tools, equipment, and inventory, ensuring proper usage and accountability.
• Liaise with customers and staff to investigate vehicle issues or repeat repairs, implementing corrective actions where necessary.
• Provide updates to management on workshop performance, challenges, and opportunities for improvement.

Requirements:

• 810 years of experience in automotive workshop management
• Mechanical trade test | Red Seal qualification
• Hands-on expertise with gearboxes, transmissions, diffs, clutches, and drivetrains
• Experience with passenger and light commercial vehicles (not trucks)
• Strong fault finding, diagnostics, and repair skills
• Leadership skills with a track record of managing and motivating teams
• Excellent customer service and service advisory skills
• Strong productivity management and quality control mindset
• Must lead from the front and actively work on vehicles alongside the team
• Proven experience in workshop management and team leadership.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication and interpersonal skills to manage staff and liaise with customers.
• Experience in training, mentoring, and developing workshop personnel.
• Commitment to quality, compliance, and continuous improvement.
• Motor Industry experience is a requirement.

Key Performance Indicators (KPIs):

• Accuracy and efficiency of diagnostics and repairs.
• Workshop productivity and job turnaround times.
• Compliance with safety and quality standards.
• Customer satisfaction and minimisation of repeat repairs.
• Team performance, development, and adherence to procedures.

If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now Send your CV to

Skills Required