Job Description

AUTOMOTIVE SERVICE ADVISOR -

PLEASE DO NOT APPLY IF YOU DO NOT HAVE SERVICE ADVISOR EXPERIENCE IN THE AUTO INDUSTRY

Position: Service Advisor

Location: Midrand, JHB

Reports to: Service Manager

Job Summary:

The Service Advisor acts as the primary point of contact between customers and the service department. They ensure excellent customer service by understanding client needs, recommending necessary vehicle maintenance and repairs, and coordinating with the workshop team to ensure efficient service delivery.

Key Responsibilities:

Customer Service & Communication

- Assess customer service needs.

- Explain service options, costs, and estimated time for completion.

- Keep customers updated on the progress of their vehicle repairs.

- Address customer inquiries and resolve complaints professionally.

Service Coordination & Administration

- Schedule service appointments and manage the service calendar.

- Create job cards detailing customer requests and vehicle issues.

- Liaise with technicians to ensure proper diagnosis and service completion.

- Ensure all repair work is properly documented and invoiced.

- Conduct follow-ups with customers after service completion to ensure satisfaction.

Technical & Product Knowledge

- Explain vehicle service and repair requirements to customers in a clear and professional manner.

- Stay updated on vehicle models, service guidelines, and warranty policies.

- Provide guidance on preventive maintenance and recommended service intervals.

Sales & Upselling

- Promote additional services and repairs based on vehicle inspections.

- Advise customers on warranties, maintenance plans, and service promotions.

Required Skills & Qualifications

- Minimum [X] years of experience in an automotive service advisor role.

- Strong knowledge of automotive repair and maintenance procedures.

- Excellent communication and customer service skills.

- Ability to work under pressure and manage multiple tasks efficiently.

- Proficiency in [relevant software, e.g., automotive CRM systems].

- Strong problem-solving and negotiation skills.

Working Conditions

- Fast-paced service environment.

- Interaction with customers, technicians, and suppliers daily.

- May require occasional overtime or weekend work.

This role is essential in ensuring a smooth customer experience while maintaining workshop efficiency and profitability. If you have a passion for cars and customer service, we encourage you to apply.

Job Type: Full-time

Pay: R12000,00 - R17000,00 per month

Application Question(s):

Do you have an Automotive Certification or are you registered at MerSeta or have QCTO accreditation? How many years experience do you have as a Service Advisor in the Auto Industry?
Experience:

Service Advisor: 2 years (Required)
Work Location: In person

Application Deadline: 2025/09/24