Job Description

Key Responsibilities:
Training Development & Delivery

• Develop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling
• Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems)
• Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence

OEM Compliance & Standards

• Ensure all training programs meet OEM guidelines and industry standards
• Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards
• Act as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams

Performance Analysis & Continuous Improvement

• Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessments
• Identify areas for improvement and adjust training content and delivery methods as necessary
• Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement

Relationship Management

• Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators
• Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends

Knowledge Sharing & Reporting

• Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant
• Provide regular reports to senior management on training activities, participant progress, and overall training impact
• Participate in global or regional training initiatives as part of the OEMs continuous improvement program

Travel & On-Site Training

• Travel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground support
• Flexibility to adapt to dealership schedules, including evening or weekend sessions when required

Requirements / Qualifications / Experience:

• Qualification in a related field (or equivalent experience)
• 5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role
• In-depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty procedures
• Proven experience in training delivery and program development, preferably within an OEM environment
• Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learners
• Proficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS)
• Familiarity with adult learning principles and instructional design techniques
• Experience with data analysis and reporting tools to assess training effectiveness
• Willingness to travel frequently across regions as needed for onsite training
• Motor Industry experience Essential!!
• Valid drivers license

Key Performance Indicators (KPIs):

• Training Effectiveness: Measured by post-training assessments, dealer feedback, and the application of learned skills
• Dealer Satisfaction: Positive feedback from dealers regarding training content, delivery, and impact
• Compliance Rate: Successful audits of dealership aftersales operations and adherence to OEM standards
• Skills Transfer: Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Friday 4 July 2025.

Skills Required