Job Description

Job Req

142397
Closing Date

10 October 2025
Location

Plattekloof

Job Purpose

To review account limits as allocated by workflow based on pre-determined triggers and credit risk assessment in order to mitigate risk for Nedbank.

Job Responsibilities

Eliminate impairments and credit loss ratio by assessing client behaviour on the account. Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA). Contribute Business Unit cost saving strategy by adhering to the costs limit set by management. Provide feedback to clients by responding to requests and queries within the agreed turnaround times. Contribute to building of intellectual capital of the team by knowledge sharing with team. Build and maintain effective working relationships with clients by providing assistance on credit related matters. Conduct risk assessment of client credit by adhering to the prescribed mandate and credit policy. Evaluate affordability and credit risk by executing limit reviews and credit assessment. Maintain limit review quality by adhering to the productivity standards. Improve compliance with Nedbank policies and procedures by executing required training continuously. Ensure to verify the client for security purposes by comparing given information with the information on the system according to Nedbank best practice client confidentiality policy. Ensure adherence to 90% Quality Assessment for outbound calls by adhering to the prescribed guideline. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Identify and recommend opportunities to enhance processes, systems and policies and support. implementation of new processes, policies and systems. Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Preferred Qualification
Diploma: Bank Credit Management , Matric / Grade 12 / National Senior Certificate Minimum Experience Level
1 year experience in Credit or Call Centre environment

Technical / Professional Knowledge

Administrative procedures and systems Banking procedures Business terms and definitions Data analysis Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Product Knowledge Cluster Specific Operational Knowledge Behavioural Competencies
Communication Collaborating Customer Focus Decision Making Work Standards Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566