Job Description

Description

This position is mainly responsible for increasing clinical confidence and case growth across the Invisalign product portfolio through clinical education and support to customers.

The process includes interaction and communication with private-practicing Orthodontists and General Dentists related to case specific issues, ClinCheck quality and troubleshooting.


Focus will be on clinical education as well as troubleshooting clinical issues for customers.


In addition, other duties will include support with day to day needs of education events.

Key Responsibilities

Provide clinical support and education to orthodontists and general dentists, assisting with case assessments, treatment evaluations, ClinCheck support, and troubleshooting. Address customer inquiries, complaints, and adverse events related to clinical issues, ensuring all relevant details are documented in the CRM system. Build and maintain peer-to-peer relationships with healthcare professionals, guiding them through treatment planning and the adoption of new digital workflows. Deliver coaching to healthcare professionals, helping them become educators and share their knowledge with peers. Plan and execute educational roundtable discussions and other interactive events to foster case discussions and peer-to-peer learning. Work closely with Marketing, Customer Support, and Sales teams to deliver Align's educational programs, contributing to the achievement of business goals. Independently contribute to key projects, as well as work collaboratively with others to provide input and support on larger initiatives. Plan and organize visits and group sessions independently, ensuring timely coordination with the sales team to achieve business objectives. Seek and recommend new approaches to improve healthcare professionals' learning experiences and enhance digital workflow adoption. Regularly travel to conduct structured certification and education programs for customers and visit their practices for deeper educational engagement. Manage relationships with speakers and Key Opinion Leaders (KOLs) to support educational initiatives.

Skills, Knowledge & Expertise

Bachelor's degree in Dentistry is required; a Master's in Orthodontics is preferred. Typically 3-5 years of relevant experience, ideally in orthodontics, customer relations, or medical/dental environments. Proven ability to train and support medical staff in effective product use. Strong negotiation, interpersonal, listening, persuasive communication, and presentation skills; ability to influence through public speaking. Excellent written and verbal communication skills in English. Ability to prioritize and manage multiple projects simultaneously. Ability to thrive in a fast-growing, international, and dynamic environment (hands-on, adaptable, comfortable with ambiguity).

Willingness and ability to travel up to 70% within the assigned territory.

About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development plans. Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another-- ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.