Associate Client Escalations Consultant
Sandton, Johannesburg, South Africa
Job Description
Job Summary
A dynamic and vibrant player in South Africaxe2x80x99s financial services industry is looking for an Associate Client Escalation Consultant. In the digital era, people are collaborating, co-creating, and sharing like never before. They believe that consumers want to take charge and customize every part of their world to meet their needs. Their needs-matched life insurance is a first in the industry.
What youxe2x80x99ll be doing if you get the job:
- The primary focus of the role is to assist the executive office with managing the customer experience and service levels across the business. Youxe2x80x99ll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turnaround times. Youxe2x80x99ll work closely with members in our client operations teams, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.
- Grade 12
- Degree or diploma in Business Administration (Beneficial)
- Minimum 2 yearsxe2x80x99 experience in customer service experience
- Sound Business and Operational knowledge of Insurance Industry administrative processes
- Be knowledgeable with the use of the CRM system.
- Good knowledge of the business administration platforms
- Familiar with Compliance Processes and Procedures in the Insurance Industry
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Job Detail
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Job IdJD1282884
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned